The personnel were kind but our order was not accurate so they had to cancel our order and redo it via customer service (phone). They also weren't familiar with checking out equipment so the pickup took a lot longer than anticipated. It would also be great if the uhauls were filled up and that be the expectation instead of continuing where it was left off (less than 3/4 a tank). This is not a location issue though.David W.
Saint Michaels Carroll Fuel
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Saint Michaels, MD 21663
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Really easy deliveryWilliam M.
The total pickup experience took about 45mins and it was clear that the gentlemen facilitating the pickup was inexperience with the whole process.Robert L.
There was only one person working at this location and somehow some wires got mixed and he was unaware of my reservation. We'd had a bad snow storm....we are not used to snow here at all! He had to run out and clean off the snow. Then when I tried to leave we realized that the opening to the parking lot was blocked by a mountain of snow that had been pushed there by the plows. It was at least 5' tall. He valiantly tried to shovel that mountain out of my way, despite my objections. Thankfully a plow came by and we waved it down. This poor guy was ALL ALONE here at this gas station. He had to lock the doors and everyone had to wait while he took care of me. He did a terrific job and didn't lose his cool. I wish I had gotten his name, but it was so hectic and crazy that I unfortunately did not get his name. But I would recommend this location to anyone. Very very nice people every time I go in there and he went out of his way to help me!Jena M.
You scheduled me 9 miles outside the city I requested. You did not provide a Dolly, which I ordered. Therefore there was nothing to aid in moving boxes and I a 68 year old female. I think UHaul does not care about their customers. I called numerous numbers and was actually hung up on during what was supposed to be a phone transfer to fix the scheduling. What a messed up customer experience.Judith W.