The app didn't work when I had to pick it up and drop it off, the person I called at the location was 0 help and barely understood him. I had to drive away to connect to wifi and when I finally got the app to work and key to unlock, the key was not in box. I had toncall the number again and wait for someone to get there to find the key for me. The person that showed up had about 4 teeth and was very sketchy. The area itself made me very uneasy and it was a lot full of abandoned semis with questionable people sitting around. I did not feel safe as a single female picking up my truck. The truck itself barely turned over and would not start a couple times. Drop off was just as bad, the app and website would not work and I connected to chat and got disconnected 5 times. There were many rough looking men at the lot and I did not feel safe at all. I just left the truck and had to get home to connect to wifi to complete return through chat. I will never use this location again.
Angela W
Coastal Towing
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Saint Petersburg, FL 33716
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Customer Reviews
- 4.0 Average Customer Rating
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Owner was very good to work with.
ROBERT MIt was a very pleasurable experience with your local agent
MARIA PCouldn’t recommend a better place to rent a U-Haul from!
Taylor HCustomer service at this location was horrible. Nobody preset at location to assist with rental. I was provided a truck with no gas, no walk-around for damage, back door wouldn’t latch down. I returned the truck 1.5 hours early and I was charged extra for something they would not clarify when I finally got ahold of someone on the phone.
ANDREW K