This was a horrible experience. I originally rented the trailer in Wawa for a one day sorry for a one-way trip which was gonna cost me 160 something dollars trailer was unavailable. I ended up having to pick the trailer up in Aurelia now the charges became over $400 then on the return instead of being able to drop it off in Wawa as I expected I had to drive for four hours to return the trailer in a place called marathon only to find out this morning. I got charged an additional fee because I was unable to get there by eight in the morning after a 12 Hour Dr. and unloading my trailer. I expect a call back to have that money refunded. I rent you all all the time usually a very good experience this has nothing to do with the people that I rented from and everything to do with U-Haul‘s policies. It was ridiculous. Customer service was very unhelpful and unwilling to compensate. Accordingly, I trust my future. My future rentals will be a better experience. I await a phone call and the refund for the additional day.
david d
Happyland Inn
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Orillia, ON L3V0Z3
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Customer Reviews
- 4.0 Average Customer Rating
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I am only giving 4 stars because I chose online check-in and the app took a very long time. Witing for it to verity information made me late for my appointment. I wish I had done in-person check-in.
Courtney BColdwater location did not answer the phone from 9 to 3 on Sept 12, 9 calls, sometimes a person to whom Coldwater phone was forwarded answered at James Snow U-Haul in Milton and Acton, their solution was to just keep trying. Why would you forward phones to a place that would not offer service. On line I was able to book at Coldwater, but as soon as it was verified as having that size of truck, I received a call from a lady at Happyland saying that truck was not available and I would be renting from them. They were fine. This should not take 10 hours to find someone to do business with. I assure you if there was an alternative in this area, I would have chosen them. It ha certainly given me an idea for a business case development in the area of Ontario.
Doug WThe place is not the biggest and there was no available parking spots, so I double parked, other than that all went well the agent handled everything efficiently even though the systems were down.
Jean-Paul NExcellent customer service thank you
Craig C