The truck was clean and didn't have any mechanical issues. The app was difficult to use at first but the video is a must prior to using it. The process was easier than I though it would be. I would certainly use this service again.
John S
Mobile City
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in San Antonio, TX 78257
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Chelsey Hnull
AIDAN GIn terms of location to pick up and drop off the van it was very close. It was very confusing when picking up the van as I did not realize there was no one at this location to help. Just key pick up. The van was clean and well maintained and drove well. The only issue was the side sliding door did not always unlock and took several times to open even when all other doors were unlocked and opened even after following the instructions to pull on the handle a couple of times to open and slide back. The other difficulty was using the U-Haul App and the link which did not work when trying to access and provide information. However, given that, Roger was always available to speak on the phone, text and email very quickly. Roger was so very helpful, patient in helping schedule and explain the process, costs etc. I only said not the recommending this location due to the "no contact or staff" as I had never rented a vehicle without a customer service rep at the location. Again, thank heavens Roger was available remotely to help.
Robin M