Inspect the tires and replace when tread is worn. Ensure that the roadside assistance is quick and orderly and they communicate better. Side note - the employee that answers the phone at the location was terribly rude.
Kandice M
Pioneer Stor & Lok
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in San Antonio, TX 78233
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Check-in was great, however, check-out not so much. The Manager told me he was not able to assist with check-out. I had no idea how to check-out. It took some time to get everything situated. This only happened after I contacted customer service. The gentleman at this location told me he had no idea how to check-out. I found it all puzzling because he originally stated the link I initially received to check-in would also be used to check-out - It did not work. I received a “not my problem” look from this gentleman, which was very disheartening. I will not be returning to this location, nor will I recommend.
ALBERT VThey gave me a link before I rented to check in the truck and then the link expired when I try to turn it in so then I had to turn to calling U-Haul and they sent me an email. I still don't know what I owe.
RUDOLPH GWe were sent to this location because a closer location did not have the truck size we needed. However, U-Haul did not make sure the two Dollie’s we rented would be available at this location. They had one and luckily found another in a storage shed. Also, both times I’ve rented from U-Haul I’ve been sent a link to upload photos prior to using the equipment but both times, the app crashes and the link expires. The owners of this location were very friendly and great to work with.
KAREN LChange the address of your neighborhood location on frontage road so it doesnr
Benjamin L