Ever since the beginning of making my reservation online, I had issues let’s start with it giving me an incorrect quote and when I called to have the quote that I originally booked off honored, they gave me a bunch of issues and I was on the phone with them for about an hour Fast-forward to moving day. They called me an hour or two before I needed to pick up my reservation and said that the truck was not available made me transfer to another location to pick up which was 25 minutes away and they did make up by adding more mileage onto the truck in another day but that’s not what I specifically needed on top of that when I returned the truck, they tried to give me a fee of gas and a cleaning fee, we left the gas exactly where it was a little bit over a quarter of a tank and we left the truck in the same condition clean so there was no need to charge. It almost felt like it was retaliation for me calling about the Incorrect quote in the first place.
ALEXIS M
Pioneer Stor & Lok
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in San Antonio, TX 78233
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Inspect the tires and replace when tread is worn. Ensure that the roadside assistance is quick and orderly and they communicate better. Side note - the employee that answers the phone at the location was terribly rude.
KANDICE Mnull
ALEX Lnull
DAVID WInspect the tires and replace when tread is worn. Ensure that the roadside assistance is quick and orderly and they communicate better. Side note - the employee that answers the phone at the location was terribly rude.
Kandice M