Made reservation and declines SafeMove. But location added it on and did not tell me. Gas was listed as 7/8 tank but was below 3/4SCOTT L.
Customer Reviews for Pioneer Stor & Lok
(U-Haul Neighborhood Dealer)
San Antonio, TX 78233
Services at this Location:
- Mon-Fri: 9:30 am - 5 pm
- Sat: 9:30 am - 1 pm
- Sun: Closed
Special Operating Hours
- 11/26/2021 - 11/27/2021: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location and the truck was clean but the overall driving conditions of the truck was poor. Bad alignment on the truck and the suspension was terrible. Had to turn the steering wheel far left to keep the truck straight and the truck had a lot of shaking.Seth R.
Customer did not leave a comment.ASHLEY N.
Customer did not leave a comment.JOHN M.
Customer did not leave a comment.WILLIAM S.
After a failed attempt to pickup our reserved rental at another U-Haul facility, this vendor stepped up to assist us. He came to our rescue even though it was outside of his operating hours. Kudos to this vendor for his outstanding customer service.WILLARD K.
This was our 3rd choice as the the first two who we booked with did not end up having a truck for us, even though they said we received texts telling u. Never received any texts or call or emails. So we had to rush to find this location on the day and time we needed a truck, and they were so very nice and helpful.WILBERT W.
Bryan and Sky were extremely helpful!!! They were very friendly and welcoming, even got a storage with them. They made me feel my personal belongings were going to safe and secure!!Miguel V.
Took over 45 minutes to actually get the Uhaul because I couldn't get approved. There was no secure spots to park my car and if wasn't well lit.Anthony C.
The customer service was wonderful. They were very friendly and knowledgeable.JOHN L.
The uhaul system was down, it would be nice if uhaul could rememdy that.Ernest P.
Customer did not leave a comment.LILLIAN B.
Really nice pplJESSE R.
The only problem was that vehicle didn't have any engine oil we had to put it in the vehicle. Y'all need to start checking all igual trucks before rentingERICA R.
I checked clean, but there was some used sunflower seeds in the truck. With Covid still as a concern chewed sunflower seed was not a pleasant thing to find. Other than that everything ok, but the cleanliness of the inside can should have been checked.SCOTT M.
More expedient check in or out. Attendent took extra long to check me in. He had to verify everything I had already provided reservation representative. Also I was charged for Ins for the trailer I was asked by UHaul Corporate to bring to Houston for there benefit at "no charge". I agreed to pay for Ins for the truck not the trailer. Rolando TrevinoRolando T.
Customer did not leave a comment.Matthew M.
The location was hard to locate, even with help from the owner. Moreover, the truck was only 1/4 gallon full of gas, but the operator said the tank was at 1/2.Brian L. M.