The trailer rental was not clean, the inside was dusty and I had to sweep it and clean before placing my items. The worse part was returning the trailer, the business where we rented the U-Haul trailer was closed on Sunday, that’s the day we were scheduled to return it. We were asked to return the trailer to the same spot where we picked it up. When we picked up the trailer, the men at that location helped us lift the trailer with a dolly to hitch it onto our vehicle, unfortunately no one was there to help unhitch the trailer when we dropped it off. The angle of where the trailer was parked was in a dip and our vehicle was higher so we couldn’t unhitch off of our vehicle! We had to come back home and call two more relatives to come use a 2x4 piece of wood to lift the hitch high enough so that we could unhitch the trailer and one of us drive our vehicle away to drop the trailer. This was the worse experience we have ever had renting from a U-Haul location. We have rented many times from UHaul and need you to be aware of this location that it is not attentive to customers who rent trailers here, they do not let their customers know that if they return during off hours, they are on their own and or pay the price for extra days when someone is there to help. We will never rent form this place again.
Maria C
Babcock Automotive
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in San Antonio, TX 78240
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Customer Reviews
- 4.5 Average Customer Rating
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Not a thing every thing went smoothly
GUSTAVO MSeamless transition with dropping the trailer off; very helpful crew.
Jermaine Wvery helpful and friendly
Karl Jnull
ANDREW U