While waiting in line for about 30 minutes, the person in front of me was trying to rent a truck without a reservation. When discussing the truck, with the representative from Babcock Automotive, they figured out it was reserved by the customer behind me. The Babcock Automotive employee then began processing the reservation for customer behind me, gave them their paper work, and took them outside to inspect and hand off the truck. The BA employee did not return for 15 minutes. Meanwhile, another BA employee that was present during the entire exchange, continued working at the desk by themselves, not acknowledging that I was waiting, or that another customer had cut in front of me. When asked if they could help me process my reservation, the BA employee became rude and highly confrontational claiming that it wasn't his job. He then went to get another BA employee to process my order. During processing, I was notified that my reservation had been canceled about 30 minutes prior. I then had to redo my order on the spot.KEVIN M.
Moving Truck Rental in San Antonio, TX at Babcock Automotive
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in San Antonio, TX 78240
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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Everything was amazing!!Jesus V.
Was charged extra although I was told that I was not going to because location would be closed over the weekend.Danny D.
Thank you for booking our rental and great customer service!Maria Z.