The instructions said to leave the lock at the location with an attendant. This was a mobile pick-up so there wasn't an attendant and the man working at the gas station said he didn't take them.Marie M.
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One-Way and In-Town® Rentals in San Diego, CA 92107
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- 5.0 Average Customer Rating
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The key was at the register instead of in the back of the truck. There were no key lockers like there normally are.John A.
Not require a passport that I had to drive back home for, maybe? Hit helpful staff, maybe?Mitchell W.
We chose the first U-Haul location because of its proximity to our house. There was an issue picking up the truck due to the keys not being staged in the vehicle and we had to go to another location. Then, there were issues with the application not working that took an hour or so to sort out. Will use enterprise from now onBrandon B.
Person on site kneeing nothing and could not help me get and figure out the app. Long rental process including UHaul seemingly not knowing the condition of its own vehicle.Richard J. A.