Thel man at our first drop off location at Chis market Mertile st san diego was rude and so unhelpful. he said your not dropping it off here i have no room. Very rude and used foul language at us. after driving 10 hours i had to get back in the uhaul and drive it some place else. just a horrible experience.
jonathan r
Ultra Gas
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in San Diego, CA 92104
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Customer Reviews
- 3.5 Average Customer Rating
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Good service
LISSETTE RThe entire self-service experience was a nightmare. I paid for a dolly and moving blankets. Did not get them. I could not find the lock box, called u-haul, they gave me wrong information. I asked the gas station attendant for help, they were not helpful. I completed the check-in process in the app, it showed me a photo of the lock open using code “Lane” (my name). This was not the real code. Whole experience took about an hour and was awful. 1/5 stars.
Lane CDirtiest truck ever no blankets and was charged for them over all lame no one new what they wewe doing sorry for being honest
Brad jThe only person who knew how to check-out vehicles was not on site, scheduled to come in at 0930, but didn't show until 1020 He was the owner of the business and was also distracted by malfunctioning gas pumps. the equipment was returned previously with low fuel (less than 1/8 tank), so before I could even use the equipment, I had to refuel which added to the already delayed check-out. Overall, a negative experience. U-Haul did come through with the advertised $50 rebate for the late checkout. and a small rebate for returning the truck at 1/4 full for gas.
Thomas M