Nice people
Don DuongCustomer Reviews for U-Haul of Milpitas
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly and helpful customer service
Anthony MartinFriendly, courteous and great service!
Anthony CamachoThe staff working in the afternoon are friendly and nice.
JIN SUNG PARKCheck out was quick, but there was no dolly inside the van. So I had to come back. It cost me 45 valuable minutes.
Jonathon TorresFriendly and on time
Robert KnightThe manager was very helpful. He made it easy.
Kevin MartinNothing. Employees are courteous, friendly and extend great service.
Anthony CamachoManagement has an excellent skill set with public relations! I will now call this U-Haul center my favorite
renee machadoVery nice and smooth experience at this pickup/dropoff location, the staff there were professional and responsive, also I had a small issue with the insurance in the system and the staff promptly solved it for me in a short period of time.
Zhe Cuipicking up and dropping process vas fast and easy thank you for good help and truck was veyr clean and new
Esen MoyaVery friendly staff and very good customer service, easy pickup & drop off location. I rented so many times and I recommend anyone to rent from this location
Yonas GebreegziabherLove it
Lacsina JomarCRAZY busy. There must have been like six or seven trucks lined up for return and they were blocking the entrance so I was left out in the street, and eventually and attendant noticed me sitting in my car, so they motioned for me to pull my truck around. There needs to be a better system for drop offs, like people can schedule a time slot for dropping off once they're done with their move so that a back up like this is prevented. Those attendants were way over their head with how many returns they had
Andrew MadrigalKeep up the good work
Eugene CuisonThe people at the desk are so friendly and prompt even when some customers have special requests. Jolene always keeps the place running smooth.
Marianne Brannock-HillBrandon was very amicable and efficient in processing rental as well as answering questions.
Richard RiosVery friendly staff
Kenny DoanThe workers were very nice and efficient at thier job. Very understanding on what I was doing and what my needs were. The appliance dolly made my job sooo much easier. Thanks guys.
Charlie CarrilloEarly check-in via computer/internet is most excellent!
Patrick SoperLady in the front had an attitude. We weren’t greeted or even spoken to until I said something to her. Booked a truck plus two dolly’s online. (Appliance and regular). She confirmed with me I had requested them. I assumed they were in the truck. Got to my destination to to load up the truck and there was nothing in the back. Tried to call the location 4 times with no answer and was forwarded to a 1800 number. Have used this location several times. Never had issues until this last rental.
Taylor HarrisonProcess was quick and easy
Cris HarlinThe lady was so kind and very helpful and explained Everything i needed to know.everything was great.
john saldanaOpen more hours
Teresa Zapata marroquinJust on the amount of gas we need to put in. It seems like I always put a few more gallons in, than I needed to. Improvement on the gauging of gas amount, would be appreciated.
john portusachThe lady that helped us was very helpful and nice she went above and beyond was willing to go the extra mile has very good customer service she is the kind of person that don't let anything negative bring you down and looks for an alternative solution to make your journey possible. Gave her full 100% full attention and and above n beyond great customer service. I wish I had gotten her name and I wish I would have thanked her for her hospitality. She stayed In good spirits n very sweet. I would definitely love to deal with her again and recommend her location
isabel cardenasAfter being renting U-Haul at multiple place, this place is the worst. Worst personal ever!!!! I am simply double check the returning of the location, can he went mad. Thought I would drop the U-Haul randomly and told me that is theft. I have never being judged like this ever in my life. Nice job U-Haul at Milpitas and for whoever treated me at the rental location:GO FUCK YOURSELF!
Yingheng TangVery efficient installation. The only problem was there was no place to wait for the installation and there was no nice place to wait nearby.
Ilya KatsnelsonWe were never told/warned that we needed to refuel the gas after the use. We didn’t and saw a surprising 24$ dollars gas fee on top of our “estimated fee”. We only drove 30 miles and 4 gallon gas was charged, like 7.5 miles/gallon? Crazy.. We really need an explanation
Zhaoqing XuDidn’t have much information on where to leave the truck and there was hardly any space. Took us a while but parked in the lot as best as we can.
Rahamin HossainI don't think you can improve on perfection. THANKS for making my daughter's move peacefully enjoyable.
Alice SanchezExcellent customer service from all staff members, definitely my to go place, Thank you
Roman NunezYour app sucks, the option is use the app and it did not work. I couldn't add the credit card information, my location, alot of information I couldn't add.
Consuelo castroThere was only one employee causing the wait time longer than normal. Other than that everything was fine.
Arya ShafiefarhoodThe service rep was very courteous and accommodated my request to switch out a trailer hitch from one car to another (same model) with extremely fast service! I would definitely recommend the U-Haul of Milpitas to others.
Alex PangFriendly employees is the best for any business, Thank you for all you do.
Roman NunezAwesome customer service. Brandon and Daniel are top notch employees!!
Anthony CamachoGood experience
Mahesh AnanthasubramanianThe only thing is I accidentally put 1/4 tank extra gas in the U-Haul & I asked the customer Srv girl @ the U-Haul location if I can please get some kind of break on my balance for that & she never said anything to me re: this!? I was very disappointed because I always go to U-Haul for rentals.
ESMERALDA MACIELAwesome and friendly staff.
Anthony Camachoeverything is fast to check out and return. thanks
SAM PHONGno problems everything went smoothly
Daniel KatzenbergKeep up the welcoming customer service.
Steven Leif free is much better!
aibin luoInstallation was super fast and professional. Scheduling was a bit annoying. I scheduled for the 20th in-store. Got a confirmation the next day that my appointment for the 15th was coming up soon. I called and rescheduled for the 20th and then they called and offered a sooner date anyway. But they got the job done and done well.
Matthew KesslerI always get great service at this location!!
SONIA MEDINAeverything very fast , check out is quick , return is quick , great . thanks
SAM PHONGThe van was out of alignment, however with the price discount to return it to San Jose was well worth it.
AARON ANDREW