The physical rental truck was fine, but the app check-in experience was frustrating. The app initially wouldn't allow my to upload photos and the odometer and fuel level readings were wrong. I had to call customer service to get a link for web check in to complete the check out process. When I returned the vehicle, I had similar issues checking the vehicle in and again had to call customer service. I mentioned the fuel level was wrong and that there were no moving blankets or dolly as originally requested. It took days for the final receipt to be issued, and I was charged additional fuel and for the blankets and dolly I never got to use. Very frustrating.
Raymond T
Chevron
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in San Leandro, CA 94579
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Lawrence TThe passenger window would not roll up when we rolled it down. It took us a while to get the window up and we were not happy because we were on a timeframe.
ALFONSO CIt was too expensive.
Lashaunda WIt was a very bare bones location with only 1 U-Haul van available for rent. I was charged for CDW even though I declined it when making the reservation online. I had originally made a reservation at another location, but then had to change it to this location because the van I had reserved was no longer available. I specifically told the person at this facility that I wanted to decline the CDW coverage. It was still put on my contract. I didn't have a chance to review the contract before signing it because I was only shown the screen on the cell phone that allowed for my signature and nothing else. There was no attempt to review the contract before I signed it. Having to do the entire contract on a cell phone app which was all this facility had was not satisfactory.
Bart H