First and foremost, the drop box is not visit to the eye when you drop off the truck and there is no listed directions of its location from the u-haul app or the parking lot which is a couple stores down from the actual Postal Annex. Then on top of it the storefront is littered with posters, so if your dropping off on a Sunday where their with be no one to ask for help from the store you will have a hard time as the “drop key” directions are posted on a small paper amongst the several posters posted on the front of the store. Not visible or easy to locate.
Kylie H
PostalAnnex 3002
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in San Marcos, CA 92069
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Customer Reviews
- 3.5 Average Customer Rating
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The manager was rude, condescending to one and his other ey. It was embarrassing. And he lied to me about get my contract trued up.
DAVID DI ordered the 1-2 bedroom U-Haul and then received a call that it wasn’t available after I booked..got there to pick up my U-Haul and the person didn’t walk me to it or get up to show me where it would be at just gave me directions and that was it. I thought it was very unprofessional…
Marisol MThe drop off location was inconspicuous and not expected, in that we may not have noticed the location were there no other U-Haul trucks present. In addition, the drop-box for the keys was on the back side of the building, down a narrow walkway, with a fence between the sidewalk and some landscape. A "random" shopping cart was present too. A night, the whole scene felt a little unsafe. A day time drop-off may surely present a different experience.
DONNIE EGood
MANDEEP A