The location was close to my home. HOWEVER, when I got there, the guy that was at the front desk was very annoyed that I was even there. After he had scanned my credit card, he told me to just go hook up trailer number xxx and pull back around. Now keep in mind there was not anyone else in the store at that time. NO offer to help me hook up and to make sure it was correct. I pulled around front, he took a picture and walked away. I asked him what time they closed and he told me 8pm. I ended up having to extend my rental by another day which was no problem with the girl on the phone. She was very nice. When I went to return the trailer the next day at 545pm, the sign in the front of the store said "open". Yet when I tried to enter, it was all locked up. No one around. So I just unhooked and took pictures of the trailer and left. Needless to say, this location does not represent UHaul in a good way. I will definitely be looking elsewhere to rent in the future. My suggestion is to take a good look at these folks and how they run their business.RODNEY S.
Moving Truck Rental in Sansom Park, TX at Circle Q #2
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Sansom Park, TX 76114
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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Told me 29 cent a mile went to 69 cent total rip-offJOSE II O.
no true customer serviceJIMMIE Y.
I was very impressed with the knowledge and courtesy of the employee helping me. I was in and out quickly and he was able to answer all my questions.Dianne I.
I was charged for insurance that I did not ask for.Jarvis W.
The fact that I even had to pay for this rental was upsetting. I was given a vehicle that was not on my contract, the vehicle on my contract was a whole Nother vehicle than what I was driving. I stopped at a location to see if I can correct the contract they told me it wasn't possible I will just have to keep driving a vehicle that wasn't registered to me. Getting into the vehicle it was the dirtiest U-Haul I had ever seen in my life I have video and pictures.ANTHONY Y.
The clerk was rude and not helpful at all. I don't plan on ever using that location as a drop off ever again.CHRISTOPHER B.
Person has no interest to help Uhaul customers. Very unprofessionalARSHAD J.
Be open during times posted, that was a real issue. No one answered phone many times and no voice-mail was set up even. Wheels were kinda chewed up but it worked ok.Frederick C.
Nobody there at an abandoned gas station...nobody to confirm drop off or secure the blankets...then I get charged for blankets that were either doubled up together, or never supplied...great...thanks...MICHAEL B.
Keep more uhaul trailers at this location.Cheri W.
He was great. Gave good instructions and helpful.Tricia M.
We called ahead to reserve the van for the next day. The service was wonderful, and the young man, James, was very polite and helpful in the whole process..We would certainly use them again. Thank you!!BETTY A.
I had a reservation. Rolled in and had to hook it up, find a light pigtail I fo another trailer and go buy a tire to complete my trip.TIMOTHY S.
The staff did not help taking the trailer off truck. They did leave the office. They just said put it over in a spot and you can come back in to get your receipt or I will email to you.DEBRA J.
Put the little u-haul trailer out front to advertise it is a U-Haul location. Better signage or visibility that they rent U-Haul there. This is a GREAT location (near 820, Lake Worth, etc.) I pass by there all the time and never knew they rented U-Hauls there. It is a convenience for people on our side of town. Luckily it came up as an option on the website. At the time I had decided it was worth it to go to the other side of town (183&I-30) to get a truck to pickup the item I bought. People like me need trucks to pick up large purchases, etc. (other than moving to a new location). There are many other times I would have rented from this location (rather than trying to find somebody with a truck/convenient time, etc.) if I knew it existed. This rental was just to pickup a sideboard (buffet) that I had purchased at Goodwill.LADY S.
World Class! Thank you!CHRISTOPHER B.
Very good location to rent from the guy was very nice ??Michelle S.
I'm not sure the service can possibly be improved. I was completely satisfied by the seevice I received at this locationStephen P.
I got to the location and received the truck number. I found the truck but it turned out to be a different truck than the one I was issues. I also requested that i get a furniture dolly. The location was closed so i was unable to get one. I had to call the uhual rep to be sure I wasnt over billed for anything. Thankfully they were helpful.Nicole C.
Everybody was very helpful and courteous. Very patient and understanding. I would recommend them to all in the Fort Worth area. Thank you so much. Maria EscobarMaria E.
The guy running the place was very nice and friendly professional I was a couple minutes late and hey laugh and gave me a break on that was so easy and fast to rent and return I will definitely use his uhaul service again would recommend to all and he had a great price easy to work with couldn't be more happy go there you will be glad you did Thank you sir for making moving better lolKimberly S.
Great Place to rent uhauls, I will definitely return. Staff was friendly and fast great service!Ernest G.
The young man was rude and demanding and his manager on updating my account with xtra phone number with degrading , rude, disrespectful ASS . The quote he made to me was i need xtra phone numbers in case you dont pay we will find you through them. Mind you i paid ahead of time and Ive used uhual for ever so ehere the hell was i going. My first mind started not to rent from that location but i decided that uhual should know who they are ALLOWING to carry their name.....NEVER WILL USE THEM EVER AGAIN AND ILL SPREAD THE WORD....Elesia R.
The clerk was very professional and informative. Vehicles were in excellent condition.Michael L.