It was a mobile pick-up. The U-Haul app instructed me to locate the lock and enter the code. The tutorial video displayed the lock on the truck, yet there was none. I spent 20 minutes searching for it without success. I attempted to contact U-Haul, but no one responded on the mobile chat, and the "request a phone call back" option had a 30-minute wait. The parking area is extensive, and there is no U-Haul office on-site. Eventually, I discovered small lockers on the side of one building. The code opened one of the boxes, allowing me to finally retrieve my keys. The truck had a very low gasoline level. The first thing I had to do was head to a gas station.
Pawel K
MLS Mini Mart #2
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Santa Clara, CA 95051
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How U-Haul Reviews WorkThe charges are extremely unreasonable; the vehicle pickup was processed via remote registration, and absolutely no one informed us that there would be so many fees.
xiaoxiang lBrand new van (with a back up camera!) And the folks were so nice. Don't be confused because it's at a convenience store; they rent vehicles too!
Lauren FKeep up the great customer service and services!
Jack LUp front and not buried in the Terms, state there is the mileage charge AND Gas must be filled to where it was at pickup.
THEODORE B