I don't know if it was the location or the UHUAL App that was horrible and lazy. I chose to do the mobile pick up option. BAD IDEA. The mobile app was a horrible experience. It kept crashing. I was unable to load to the before and after pictures of the rental van leaving me vulnerable to damage charges. The gas tank was not properly gauged by the location. The clerk behind the counter was pretty lazy did not greet me when retrieving key, so I assume he didn't bother to check UHUAL reservations to gauge gas. I informed the customer service in app and they said they would note it and to let the location know, however, what does that do for me if I am doing the pick up and drop off through the mobile app especially if it is after hours? UHUAL tried to charge me over $200 for gas at check out due to UHUAL and the locations mistake. I was very disappointed and insulted. I was already frustrated with the app and my experience throughout he day. I don't even like that I had to give UHUAL $54 in the first place to even rent after this experience. Then after, UHUAL tries to charge me another $8 for gas. No way. I am not paying the extra $8 for missed gas. I had a horrible experience so I don't think I should have to pay due to the issues I had to endure by your company and the location. Do better.
Antoinette M
Kings Tires LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Santa Rosa, CA 95404
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Customer Reviews
- 4.0 Average Customer Rating
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No they ripped people off had nothing but problems
Rick RThe equipment was old, the passenger door had damage and the weather trim was falling off. The steering was very loose and it felt unsafe to drive
Diana WBad service, bad vehicle, poorly maintained, not very friendly.
JARRETT AThey insisted the gas gauge was wrong when I brought it back with same amount. Truck did have some exterior damage so damage waiver service was required
JASMINE W