I was never told there would be a $20 late fee if brought back late. I also cannot say for sure but I felt like the worker was high or on something as well. After I was charged I spoke to someone the next day and he told me when he got to the office he would refund my $20 and never did. I reached out again and was ignored. For $20 I dropped it. I think it's sneaky trying to take peoples money on uhauls end. I rented the same trailer for several years and never had this happen.
Erica E
Marion Ave Mobil
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Saratoga Springs, NY 12866
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Customer Reviews
- 4.5 Average Customer Rating
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Everything was just fine. It was easy get in and out with the rental. The process of renting the vehicle was and returning it was easy. Everything was clean and well maintained.and the staff was pleasant and excellent at their jobs.
ROBERT AThe truck was clean, but the brakes should be serviced immediately.
andrew eThe onky issue was the lift jack for the trailer is rented. It was extremely hard to turn. The guy said it was because the trailer is heavy but it was clearly because the screw inside the jack needed to be lubricated. I have use many many trailers. Lubrication on the lift jack is extremely important. Other than that it was great
Stephen PThey charged me for insurance for an additional $15. But they also charged me for gas, 3 gallons and I only drove 9 miles. I also have a receipt for the gas I put into the van. The man who checked me in wouldn’t get up to check me in in front of him, he waited until I left. Which is why I got charged $18 for gas on a 9 mile trip! Complete scam.
Katherine K