The receptionist was rude and totally unhelpful. She should be let go for the poor customer service she provided. Some of the other employees weren't shocked that I made comments about how bad service was.Ryan D.
Lakeway Truck Centre
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Sault Sainte Marie, ON P6B0B6
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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The equipment looked clean and in good condition. I was told I could pick up around 4 but when I arrived no one was there. Thankfully a lady working at a business in the same building called a girl back in. Once she got there it was smooth and they had someone help me hook up the trailer. Overall would rent again, very reasonable price !Michelle F.
The truck I had reserved never came back the the location. I have rented a 26 foot truck and was rented a 10 footer. I waited over an hour for the keys to the dirty truck that was on empty. This was the worst experience I've ever had with uhaul. Your reception girl at the lake way truck centre cried and couldn't get ahold of corporate office for assistance. Horrible horrible experience.Tanya V.
Be consistent with your rental process, and stop screwing people over by switching their pick up locations without telling the person who rented it. Make sure that what is booked is there at pickup times this is the 3rd time I have had issues with your company, but because I live in an area where uhaul is basically the only place to rent a moving truck I have no choice to rent from this company.Bryan O.
Have a positive employee working there that would provide a good client experienceEnzo M.