More to do with the remote location of the city. My equipment wasn't available on the date I reserved it and they wanted me to drive 150 kilometers for the only other available truck. I had to re book on another date and pray the truck was available by then. The staff at this specific location are super friendly and helpful though.
Tabitha M
Heritage Home Hardware Building Centre
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sault Sainte Marie, ON P6B4K1
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
It was so straightforward no hidden charges whatsoever. I give 💯
OLUMAYOWA OThe agent at this location was very helpful with picking the right equipment for my needs. I don't believe any improvement was needed.
DONALD MThe trailer that was rented to me was not safe to be on the road. Not sure what was wrong with it but it had a terrible shake to the point it shook a 3/4 ton truck to the point it was uncomfortable driving, This is not acceptable.
JASON LI am writing to express my deep disappointment with my recent U-Haul experience. I returned my rental truck on time, arriving at the location at 10:45 AM on the return date. At that time, there was no one available at the counter. Around 11:00 AM, a staff member (a young lady) came to me after finishing with another customer. She instructed me to simply leave the truck keys on the desk and assured me that the rest would be handled through my credit card already registered via online billing. Despite following her directions and returning the truck before 11:00 AM, my final bill incorrectly shows the return time as 11:41 AM, and I was charged an extra $50. This is not only inaccurate but extremely unfair to me as a customer who abided by the rules. I did everything properly—returned the truck before the due time, waited at the location, and followed the instructions given by your staff. It is unacceptable that I have been penalized because of poor handling and incorrect recording by your employees. I am demanding that this matter be investigated immediately, the false late fee charge be removed, and my $50 refunded without delay. This experience has left me frustrated and dissatisfied. I am leaving a 1 out of 5 star rating due to this mistreatment, and I expect U-Haul to take responsibility and correct this issue promptly.
RAHUL K