I am writing to express my deep disappointment with my recent U-Haul experience. I returned my rental truck on time, arriving at the location at 10:45 AM on the return date. At that time, there was no one available at the counter. Around 11:00 AM, a staff member (a young lady) came to me after finishing with another customer. She instructed me to simply leave the truck keys on the desk and assured me that the rest would be handled through my credit card already registered via online billing. Despite following her directions and returning the truck before 11:00 AM, my final bill incorrectly shows the return time as 11:41 AM, and I was charged an extra $50. This is not only inaccurate but extremely unfair to me as a customer who abided by the rules. I did everything properly—returned the truck before the due time, waited at the location, and followed the instructions given by your staff. It is unacceptable that I have been penalized because of poor handling and incorrect recording by your employees. I am demanding that this matter be investigated immediately, the false late fee charge be removed, and my $50 refunded without delay. This experience has left me frustrated and dissatisfied. I am leaving a 1 out of 5 star rating due to this mistreatment, and I expect U-Haul to take responsibility and correct this issue promptly.
RAHUL K
Heritage Home Hardware Building Centre
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sault Sainte Marie, ON P6B4K1
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Customer Reviews
- 4.5 Average Customer Rating
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All good
CATHERINE TGreat job - no issues. Team was very helpful and professional.
STEFAN BNo improvement needed. Everything was just fine. Customer satisfaction rating by me is high.
DARRELL PWhy is there only questions on review on location. Why did a 15 foot truck advertised at $ 29.95 ended up costing me $ 72.23 used it for two hours traveled 7 miles & put $10.00 of gas in it. It is not a cheap rental & when I asked the clerk the same question he said that $ 29.95 is only for the rental of the truck which was never disclosed to me when I picked it up?????????
FRANCESCO P