The guy at our pickup was so nice and helpful, bur the guy that was at the counter drop off was rude and threatened to charge us for a full day even though we only booked 3 hours and turned it in on time. We were having trouble with the app and he wasn’t understanding at all. Luckily we got it to work and everything uploaded at 3:20. I hope he doesn’t charge us for the full day. If he does we will dispute and call U Haul corporate to eliminate their partnership with this location.
Miah S
Highland Shell
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Savannah, GA 31407
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Customer Reviews
- 3.5 Average Customer Rating
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The individual I “spoke” with had no command of the English language. I told him what I was there to do and he mumbles something about a number. I showed him my phone and he just said “outside” after waiting outside I finally figured out I had to do it all on my phone, which I had explicitly said I did not want to do when I reserved the unit.
Millard WEverything is contactless these days. I like a person to talk to.
Carol MI was only at this location because my original reservation was cancelled by U-Haul due to lack of equipment in Statesboro, GA. I made the reservation 2 weeks in advance and received a call on Sunday morning (24 hours before reserved pick-up) stating there would be no 15-foot trucks in Statesboro. So, we drove 1 hours to Savannah and an hour back, then got started.
Gerald PStaff accents difficult to understand. Convenient location.
David D