The location manager was not there in person nor did he pick up the call when I needed to pick up the keys. This delayed my move by over two hours. Moreover the dolly I had ordered was not delivered. I am extremely disappointed with the service at this location and would never recommend it to others
Vijaya R
Pro Tech Car Wash
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Scarborough, ON M1J2E1
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Very helpful and explained the process enough where I had no questions or concerns.
Austin RArrived to what seemed to be an abandoned parking lot 20 minutes prior to my booking. Only to find no assistance and a cigarette smelling unlocked vehicle that was supposed to be mine for the day. Key was nowhere to be found and the application didnt give me any codes for the lock or location of said lock. After trying all 5 phone numbers on the building with no response or answer I called the U-Haul customer service. Then was on hold for 20 minutes before connecting with an agent that had the information about the lock that was being withheld from me. My reservation was delayed 45 minutes total and I had spent over an hour on location with no one around aside from 2 other customers in the same situation. After all of this my bill was astronomically higher than I had anticipated for a single days use of the vehicle. I personally purchased wipes and spray to clean the vehicle before it was suitable to be driven at my own expense. I hope you are able to find a solution to this because it was the worst rental experience I have ever had.
JASON MThe dolly and the cloth That I order together with the truck was not there. Very disappointed and to pick up online was very complicated . Time is very poor.
Caesar NLock information was unclear. Lock was actually on the truck and not in a lock box by the office door. Mall area was not clean and looked 'sketchy'. App took some time to process - I am sure it would be easier the second time.
Keith R