The Van I rented was dirty and did stink. My wife almost didn't want to enter the car. When I returned the car I asked that someone could check the car. I was told to just park it on the street again some blcoks away from the rental station. I did not get a receipt or anything when I returned the car. For sure, the bill I received charged for gas which I had refueled. When I contacted the station later on, they said it was not their fault I was billed, I should check with U-Haul. The email with the bill did contain a support or service link that I could email my questions. Unfortunately the email bounced back as it was not valid. Trying to call U-Haul requires a lot of patience, like the wait time is more than an hour. The worst experience ever.Heinrich R.
1993329 Ontario Inc
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Scarborough, ON M1L1C2
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Pick up was not contactless. The vehicle is not in the lot at the address for the location and it was unclear where to find someone to speak to. When I did find someone they were not wearing a mask. The vehicle was parked a couple of blocks away. It was relatively clean but quite dusty. A furniture trolly was ordered but was not in the vehicle. I didn't go back to the location to enquire because I was already running late.Paul A.
Refund my money and I'll shore my commentRICARDO R.
Arrived before the agreed upon time to pick up the truck. The representative for Uhaul had left for the day, even though we had per-arranged to pick up the truck before the office closed and arrived an hour early. Truck was not at the location and had to walk 50 minutes to another location to pick up the truck. Had to drop the truck off at the same location as well. No one from Uhaul was at the Danforth location and an employee of the other business has to call the other location to confirm a truck was there. This is completely unacceptable treatment of customers. I don't think I will be using Uhaul again or recommending Uhaul to anyone else. Totaly horrible experience on an already stressful day or moving.Stephen C.
Vehicle was not ready at pickup time (10:00am). It took me almost 15 minutes to wait for the employee to check me in via his mobile phone. I then had to walk two blocks to get the van. I returned the van early and took a picture of the odometer to show the KM. The employee did not want to see it claiming that they would take their own pictures. Days later I receive a call from the U-Haul main office saying that my rental was still open. Today I receive my bill showing double the KM I drove and only 1/8 tank of gas. The odometer reading on the receipt is totally different from my photo. Clearly the van was driven around and then billed to me.Christopher O.