This was not a good experience. No functioning air conditioning and no functioning radio. I needed the truck so i asked for a credit or price reduction, the answer I received was "no, I can just put the truck out of service if you prefer." Terrible customer service.
BRIAN F
McKinney's Surplus Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Seguin, TX 78155
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Time and time again, this has been the worst location experience for rentals. The rep told me that he couldn’t load the trailer and I need to go to another location. The problem is: I’ve already rented the remaining 6x12 trailer from the location that had one available and this was the last trailer in the area. Not satisfied that I had to load this trailer by myself as the trailer is very very heavy.
Amanda WVery friendly atmosphere, very easy to get what I needed and returning was a snap
Terry Fnull
Paul WBetter help or instructions. I didn't leave there until 12:15 -12:20 because the gentleman wouldn't help me. He just kept saying I chose 24/7. I didn't understand I had to download and check out the UHaul through an app. So I left late returned the truck around 12 something and was charged an extra full days charge. This was no customer or user friendly. There was a pile of dirt in the back of the truck we had to remove and when driving you had to hold the wheel at an angle to figure out how to keep the truck straight. I have to say this is the FIRST time I have ever had an issue while using U-Haul and I have been using it for years. I'm 49 years old.
Melinda M