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RUSSELL A
Seneca Storage Partners LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Seneca, SC 29678
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
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Checks every time a rental comes back. My truck had soft breaks The break pedal went way down before reaching and then had to be pumped before getting it to stop. In addition, by depressing so far my foot would also touch the gas pedal causing some acceleration (very scary). Either there's air in the lines and/or the resivoir was low.
WILEY BI dropped my keys in the wrong box, but staff saved me by contacting the box owner.
Andrew MThe agent that took the short fused, late afternoon request -- Angel -- was truly extraordinary: within minutes she understood objectives, constraints, and criticality of timeline. She developed and coordinated a multi-actor approach, got everything organized and contracted, and was there to meet us and make sure everything was right. Many thanks to a very customer-oriented agent there at Seneca Storage.
CATHERINE STruck and equip were good. Facilities were nice, however, checking the truck out and back in was one of the worst experiences ever. After reserving for a different location that was literally a block from where I was moving from and having it changed without asking if new location would work, having to use your online process was awful. Then upon returning equip to same location checked out from, after a stressful, physical and emotional day (I had to move due to Hurricane Helene, trees fell on my home so being able to have everything packed up was impossible) we were informed that checkin had to be done a different location so drove to that location to be told by manager that they were not a drop off location. So we drove the truck to my son’s home till Sunday morning. I called and was told to take to the same location where it was checked out. Did that. Now I also need to say that several calls were made to U-Haul throughout this mess and not one of the representatives that we spoke to offered an apology for the confusion, for the situation or anything. Also need to say, in the meantime there were more miles driven and gas used due to the change in pickup and the disaster in returning. Then to be charged (I was totally unaware of a min mileage of 25 miles charge) for 25 miles when speedometer showed 23 miles driven and majority of those weren’t from actual moving. As I moved only 4 miles from original home. After having worked in customer service and was even a trainer for Customer Service, your online process is awful! Your employees lack of customer service is extremely poor, I will definitely not recommend U-Haul nor will I consider using U-Haul again. Angel, at the location where truck was picked up and dropped off (while not onsite during pickup and drop off) called me on Monday and was extremely nice, very apologetic and helpful. She was the ONLY one! Thank you Angel!
Susan M