The lady that helped me was really nice and patient. I did have somewhat of a bad experience due to multiple system issues she was having. She had to call their help desk multiple times for the person ahead of me and myself. I spent an hour and a half waiting for everything. I also experienced multiple app issues and page not found errors. Ultimately they ended up putting a different serial number truck on my contract due to the system not letting them select the correct truck. Overall great customer service, they gave me extra days for free but overall the system issues made it a pretty bad experience.
Hunter R
Airport Mini Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sevierville, TN 37862
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Excellent customer service!
Phillip MI was given a location to return - when I arrived today the owner was out (a note was on the door) for 45 minutes despite having hours listed all day (no one was on site). I had to call UhAul again and was advised to return it online so I had to unhook everything. My experience with Uhaul locations the past 4 rentals has been inconsistent. Your pricing more than doubled this last rental so I am looking into different options based on my overall experiences.
Ahnna WDrop box was broke or unlocked when I dropped the U-Haul off on a Friday and then they are charging me for the whole weekend,bc I left the truck and not the key but brought it in the morning, I didn’t want to be responsible if the truck was stolen. One lady told me 169 and then the next told me 288 with a smirk on her face. Will leave a bad review soon, they said the drop box has been broken for years, smh I put the key in and the box opens and you can take the keys
JESSICA KThe ladies in the office were phenomenal, very helpful and amazing. I will definitely keep coming back to this location and give recommendations
SARA G