I’ve been a loyal U-Haul customer for years and have never had a worse moving experience than I did with the Seiverville Airport Mini Storage and Knoxville TN locations. We originally reserved a 15’ truck and 16’ toy hauler for a long-distance move to Michigan. The night before our move, corporate called to say the 15’ wasn’t available and our “only option” was a 26’ truck at the same price. I explained that we live up a tight mountain road and this was dangerous, but we were left with no choice, since we had movers scheduled and had to be out the next day. The nightmare just kept unfolding: Gross overcharge: We were told the 26’ would be at the 15’ price, yet the final bill was over $1,100 instead of under $900. No assistance as promised: I confirmed twice (once with corporate, once with customer service) that someone would help us hook up and load the car hauler. The Pigeon Forge Airport Mini Storage location turned out to be self-service only — no one helped us at all. Safety nightmare: Getting a 26’ truck up and down our narrow mountain road was extremely dangerous. We had to pay movers and extra hour just to help guide us safely. Misinformation and runaround: When we went back for the toy hauler, we discovered it came with no straps or tie-downs. We were sent an hour away to Knoxville during rush hour, to the wrong address (Airport gave us “2700” instead of “7200”). Once there, staff initially refused to load or strap down our vehicle — despite us having written confirmation they would. After escalating, they reluctantly agreed but admitted they had never been trained on the equipment. We spent the entire 16-hour drive terrified our car wasn’t secured. Filthy truck and rude staff: The truck was dirty and the Airport Mini Storage staff were dismissive and unprofessional. This was a horrific experience that cost us time, money, and peace of mind. I will be formally requesting a refund from U-Haul corporate and warning others: Do not trust the Pigeon Forge Airport Mini Storage location or Knoxville locations with your move. I will be contacting the coporate office to file a formal complaint and this will be posted on every social site.
Melody S
Airport Mini Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sevierville, TN 37862
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- 4.5 Average Customer Rating
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Have some help to hitch the trailers to my tow vehicle. Or, at least have them on a jack stand.
Steve KWe were told we had to get the blankets out of the truck On previous rental they were just left in back
WILLIS KNothing
REGINALD MIt was amazing, as always! Very friendly and professional, and the vehicle was clean and in good shape.
Jody T