Customer Reviews for Summit Storage Center
(U-Haul Neighborhood Dealer)

140 reviews

799 Summit Dr   Shelbyville, KY 40065

(502) 633-3283

Location Hours

  • Mon-Fri: 9 am - 2 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 11/29/2021 - 12/31/2021: Closed

Services at this Location:

Contact Us

(502) 633-3283

799 Summit Dr
Shelbyville, KY 40065

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 2 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 11/29/2021 - 12/31/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

The uhaul web site has a hard time getting location to do mobile drop off. This has happened twice.

MATTHEW C. 
Rating:
5.0

Customer did not leave a comment.

Marianne H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carl S. 
Rating:
2.0

Truck wasnt clean when picked up

Ruby B. 
Rating:
2.0

Customer did not leave a comment.

Desiree H. 
Rating:
3.0

The Uhaul wasn't clean. In fact, there was a customer gas receipt from July 2020. Also, the retrieve process was horrible. It took over 30mins to get it. We had to call customer service and asked them to extend the time and they were unable. It took 3 phones for the retrieve vehicle process to work. We are tech smart so that wasn't the issue. Overall, will not rent from this location again.

Camille S. 
Rating:
1.0

There was no one at the location for two days in a row. There was animal hair all inside the truck.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Darryl D. 
Rating:
5.0

Customer did not leave a comment.

Darryl D. 
Rating:
1.0

I checked in online and it gave me a truck assignment then it said awaiting approval. After about 20 minutes I saw my vehicle that was assigned to me driving off with someone else in it I was on the phone with customer service. So I went back online got assigned another truck it took about an hour to finally get my vehicle. Then the mileage was wrong so a customer service person said the field manager was going to call me. It never happened. When I returned it I had to put the wrong mileage in in order for it to except my return so I emailed the customer service rep. It was a very bad rental experience!

Timothy A. 
Rating:
4.0

I WAS ON HOLD FOR 37 MIN. THAT IS WHAT TOOK SO LONG.

stewart S. 
Rating:
5.0

Customer did not leave a comment.

Norma B. 
Rating:
4.0

Nice employee and quick service

Kathryn G. 
Rating:
5.0

Customer did not leave a comment.

Wesley C. 
Rating:
1.0

Serious disagreement at pickup. Regional mgr contacted, no help. Never go there again under any circumstances.

Gary M. 
Rating:
3.0

Customer did not leave a comment.

daniel S. 
Rating:
1.0

N/A

Eric H. 
Rating:
5.0

Customer did not leave a comment.

martha B. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Improve the mileage of the truck. I went 53 miles, used $20 worth of gas. Truck was a pig, slowed down to 35 mph climbing hills, empty.

Herbert M. 
Rating:
5.0

Customer did not leave a comment.

kevin J. 
Rating:
5.0

The experience itself was excellent but I had rented a dolly and there was not one on the truck. I had to go to a separate location to pick that up

Jason R. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

It took quite a bit to confirm my photo. Almost 20 minutes. If that was quicker it would be nice. I lost almost half an hour off of my rental time due to picking up my truck. I ended up being ~20 minutes late because of that, a woman who wouldn't let us out at kroger gas station, and tons of construction on the interstate but it didn't bill me for an extra day so that's really nice and I appreciate that greatly!

KENNETH C. 
Rating:
5.0

The pick up went smooth as well as the drop off. The yard was clean and easily accessible.

APRIL R. 
Rating:
5.0

Customer did not leave a comment.

kimberly A. 
Rating:
3.0

The self service app was down, and we had to call the gentleman on call. He was amazing and deserves a raise.

HOLLY W. 
Rating:
5.0

Excellent experience

JAVIER C. 
Rating:
5.0

Customer did not leave a comment.

Alan W. 
Rating:
3.0

I was sent out with a dirty vehicle and checked it in the way I got it. No one seemed to care that the truck seems to have out lived it self.

roscoe K. 
Rating:
1.0

Truck I had reserved was unavailable. The pick up location was changed. Dolly and pads I had reserved were unavailable. Truck was not clean.

Kenneth E. 
Rating:
4.0

Customer did not leave a comment.

Ann P. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Poor Clay is a trooper! I probably ruined his Friday night with my phone calls because I could not get the website to work correctly. He was super friendly and had amazing customer service! Will be coming back next time!

Jen S. 
Rating:
5.0

Customer did not leave a comment.

mark M. 
Rating:
4.0

Customer did not leave a comment.

walter F. 
Rating:
5.0

The review below was a break down in the 24/7 rental program. Clay and Samantha at Summit Storage Center have always and continue to go above and beyond for customers. The issues with the 24/7 program are being fixed to avoid further issues.

Tate M. 
Rating:
1.0

Terrible experience. Allowed me to reserve an appliance dolly that was not available. Huge inconvenience to me as a consumer. Person at location was no help, U Haul transportation was no help. Huge fail on customer service. Would not recommend U Haul 24/7 to anyone and will not do any business with Summit in the future for any reason.

Rodney L. 
Rating:
5.0

Customer did not leave a comment.

Tim B. 
Rating:
5.0

Summitt storage center was awesome! Great customer service and wonderful location.

MARISA M. 
Rating:
5.0

Customer did not leave a comment.

Donnie C. 
Rating:
5.0

Excellent customer service!

Donald P. 
Rating:
4.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

MONICA A. 
Rating:
5.0

Very professional.

Shannon D. 
Rating:
5.0

Customer did not leave a comment.

raymond M. 
Rating:
3.0

Customer did not leave a comment.

georgre R. 
Rating:
5.0

Customer did not leave a comment.

Teri M. 
Rating:
4.0

Customer did not leave a comment.

Vernon F. 
Rating:
4.0

Equipment performed well-Everything was as advertised

jerry E. 
Rating:
5.0

Customer did not leave a comment.

Carolyn M. 
Rating:
5.0

Customer did not leave a comment.

Cheri D. 
Rating:
5.0

Customer did not leave a comment.

Steve F. 
Rating:
5.0

Customer did not leave a comment.

Tonia R. 
Rating:
5.0

Customer did not leave a comment.

Tia S. 
Rating:
5.0

Could not have gone any smoother. Great experience!

Hugh E. 
Rating:
4.0

Only thing I would suggest is the lighting was better for returns after dark

Ray N. 
Rating:
5.0

excellent costumer service on both ends

KEVIN M. 
Rating:
5.0

This has been my best experience yet with renting U-Haul equipment. I received excellent service and Clay was very helpful. I will recommend him and contact him for future rental needs. Thank you, Jim

JAMES N. 
Rating:
5.0

nothing everything was great and Clay has been great to work with thank you

HELEN S. 
Rating:
5.0

Clean and well maintained; however, the A/C did not work on a rather hot day.

Mark E. 
Rating:
1.0

Two tires from the unit had to be replaced after a blow out. The maintenance on these trailers is pathetic. The winches were rusted. I will seriously have second thoughts about doing business with Uhaul again.

RONALD K. 
Rating:
4.0

Customer did not leave a comment.

CATHY A. 
Rating:
5.0

Excellent service! Fast and easy rental. Will definitely rent here again!

SUSAN H. 
Rating:
5.0

the person I interfaced with was very friendly and professional. also helpful give him a raise

steven E. 
Rating:
5.0

Customer did not leave a comment.

SCOTT G. 
Rating:
4.0

I was very pleased with the location and the individual that I dealt with. He was very pleasant and very respectful.( I would us UHAL again ).

Roger W. 
Rating:
5.0

Prior customer failed to clean inside cab, but truck had just come in.

ED Y. 
Rating:
5.0

Customer did not leave a comment.

GEORGE W. 
Rating:
5.0

I was a little bit upset that I had to go to Shelbyville to get a truck

Jason J. 
Rating:
4.0

A lot of area to get around and its clean

BRETT P. 
Rating:
5.0

Customer did not leave a comment.

CLIFF R. 
Rating:
5.0

Customer did not leave a comment.

DIANNE C. 
Rating:
5.0

Excellent customer service very nice and truck was in excellent condition

LISA R. 
Rating:
5.0

Customer did not leave a comment.

HELEN S. 
Rating:
5.0

Customer did not leave a comment.

zachary U. 
Rating:
4.0

Customer did not leave a comment.

KEN W. 
Rating:
5.0

Everything was great and Clay was great to work with.

KAREN J. 
Rating:
5.0

Customer did not leave a comment.

KEN P. 
Rating:
5.0

Customer did not leave a comment.

Justin P. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

No hassle or issues. Very professional and courteous.

CHARLES G. 
Rating:
4.0

I lost about two hours of truck time because the uhaul center in Eminence, Ky (where I made my reservation) did not open. I will not recommend the Hidden Treasure location. Summit Storage was great but about 10 miles away.

GENNY R. 
Rating:
5.0

Nothing. This is the 2nd time we have rented from this location. Both time we were very pleased. Equipment was perfect & his customer service was great!! I would highly recommend to anyone. Wonderful experience.

keith R. 
Rating:
5.0

Customer did not leave a comment.

DONALD Y. 
Rating:
5.0

Nothing excellence service rep

MICHAEL E. 
Rating:
3.0

Customer did not leave a comment.

CHRIS C. 
Rating:
4.0

Customer did not leave a comment.

KATHY R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

Service was quick, friendly, and professional. Perfect

Greg K. 
Rating:
5.0

Loved the truck! Easy to drive.

PETER M. 
Rating:
5.0

Great after hour Drop off location. Very convenient and well lit.

CHUCK J. 
Rating:
4.0

Customer did not leave a comment.

Rod S. 
Rating:
3.0

Summit Storage provided good service...UHaul however did not! I first made a reservation for Saturday and was sent a confirmation but was called on Friday and told my reservation would not be honored. I then had to scramble to try to find a truck and was unable to find one until the following Wednesday afternoon and even then could not pick it up until 2:00. This was most inconvenient as I had already make arrangements for manual help, had to cancel that and make other arrangements which meant people had to leave work early, some couldn't come at all, etc., and I was unable to vacate the property I was moving from on time, etc. And then,to top it all...For a $39.95 rental rate I received a bill for $152.60 in addition to putting $75.00 in gas in the truck. I find your advertising for a $39.95 truck that end up costing $227.60 to be outrageous and borders on false advertising. I not only will NEVER use UHaul again, but I am a Real Estate Broker and am asked constantly by folks moving who I would recommend for help...have always stated UHaul, but after my own experience I will never again and will in fact tell them my experience! The people at Summit were not to blame in any way and were kind and professional.

Kerrilin B. 
Rating:
5.0

Great experience! Since we just had our rental for 30 hours , we were told that we had to rent for 3 days. Will there be a refund for the day not used?

LILLIE H. 
Rating:
5.0

Customer did not leave a comment.

DEANA R. 
Rating:
5.0

Customer did not leave a comment.

Gary J. 
Rating:
3.0

I think the 59 cent a mile fee is a bit to much. I will look to other rental business in the future.

Phillip S. 
Rating:
5.0

na

CHUCK B. 
Rating:
5.0

Customer did not leave a comment.

Pauline E. 
No reviews have been submitted for this location.

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