Online check-in process was klunky and it would have been helpful to know in advance that I would need to prove who I was upon arrival. I don’t carry my passport or a lease agreement with me and I had to let my two contacts know on short notice to expect a call from Uhaul.
Amy M
Customer Reviews for Summit Storage Center
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was just time consuming going thru process online for pickup It was confusing Then I got help thru some one I called for live chat with uhaul and I got walked thru very well at that time. Key box is so low to ground it’s hard to get numbers straight and see them that low But now I know the process for next time. Thank u. It was great location and great truck
Kathy M5 star business
GREG S | Overall ExperienceThe uhaul web site has a hard time getting location to do mobile drop off. This has happened twice.
MATTHEW CTruck wasnt clean when picked up
Ruby BPleasantly surprised at how clean everything was when we moved out. Very friendly staff and easy to work with on both move in and move out
Kathy H | Overall ExperienceGreat facility and great management. If I have storage needs again I would definitely use Summit.
Daniel D | Overall ExperienceBest service and storage facility in Shelbyville Kentucky!
Elaine B | Overall ExperienceThe Uhaul wasn't clean. In fact, there was a customer gas receipt from July 2020. Also, the retrieve process was horrible. It took over 30mins to get it. We had to call customer service and asked them to extend the time and they were unable. It took 3 phones for the retrieve vehicle process to work. We are tech smart so that wasn't the issue. Overall, will not rent from this location again.
Camille SThere was no one at the location for two days in a row. There was animal hair all inside the truck.
Mark BI checked in online and it gave me a truck assignment then it said awaiting approval. After about 20 minutes I saw my vehicle that was assigned to me driving off with someone else in it I was on the phone with customer service. So I went back online got assigned another truck it took about an hour to finally get my vehicle. Then the mileage was wrong so a customer service person said the field manager was going to call me. It never happened. When I returned it I had to put the wrong mileage in in order for it to except my return so I emailed the customer service rep. It was a very bad rental experience!
Timothy AI WAS ON HOLD FOR 37 MIN. THAT IS WHAT TOOK SO LONG.
stewart sNice employee and quick service
Kathryn GSerious disagreement at pickup. Regional mgr contacted, no help. Never go there again under any circumstances.
Gary MN/A
Eric HImprove the mileage of the truck. I went 53 miles, used $20 worth of gas. Truck was a pig, slowed down to 35 mph climbing hills, empty.
Herbert MWell maintained, staff very helpful and accommodating.
KAY H | Overall ExperienceMy needs changed and I only needed a 5x10 unit but non were available.
Charles C | ReservationOur belongings we soaked. I guess there was a leak and everything got wet
Brandy H | Overall ExperienceThe experience itself was excellent but I had rented a dolly and there was not one on the truck. I had to go to a separate location to pick that up
Jason RUnits have severe condensation, cause water damage and mold. The rodent population is crazy. Units are all opened to each other in front so mice and bugs travel. No secure gate, left open all the time
CATHY M | Overall ExperienceGreat experience! Very convenient!
CASEY W | Overall ExperienceThe staff were excellent and provided top notch customer service.
GARY S | Overall ExperienceIt took quite a bit to confirm my photo. Almost 20 minutes. If that was quicker it would be nice. I lost almost half an hour off of my rental time due to picking up my truck. I ended up being ~20 minutes late because of that, a woman who wouldn't let us out at kroger gas station, and tons of construction on the interstate but it didn't bill me for an extra day so that's really nice and I appreciate that greatly!
KENNETH CThe pick up went smooth as well as the drop off. The yard was clean and easily accessible.
APRIL RThe self service app was down, and we had to call the gentleman on call. He was amazing and deserves a raise.
HOLLY WExcellent experience
JAVIER CI was sent out with a dirty vehicle and checked it in the way I got it. No one seemed to care that the truck seems to have out lived it self.
roscoe kTruck I had reserved was unavailable. The pick up location was changed. Dolly and pads I had reserved were unavailable. Truck was not clean.
Kenneth EPoor Clay is a trooper! I probably ruined his Friday night with my phone calls because I could not get the website to work correctly. He was super friendly and had amazing customer service! Will be coming back next time!
Jen SThe review below was a break down in the 24/7 rental program. Clay and Samantha at Summit Storage Center have always and continue to go above and beyond for customers. The issues with the 24/7 program are being fixed to avoid further issues.
Tate MTerrible experience. Allowed me to reserve an appliance dolly that was not available. Huge inconvenience to me as a consumer. Person at location was no help, U Haul transportation was no help. Huge fail on customer service. Would not recommend U Haul 24/7 to anyone and will not do any business with Summit in the future for any reason.
Rodney LSummitt storage center was awesome! Great customer service and wonderful location.
MARISA MExcellent customer service!
Donald PVery professional.
Shannon DEquipment performed well-Everything was as advertised
jerry eCould not have gone any smoother. Great experience!
Hugh EOnly thing I would suggest is the lighting was better for returns after dark
Ray Nexcellent costumer service on both ends
KEVIN MThis has been my best experience yet with renting U-Haul equipment. I received excellent service and Clay was very helpful. I will recommend him and contact him for future rental needs. Thank you, Jim
JAMES Nnothing everything was great and Clay has been great to work with thank you
HELEN SClean and well maintained; however, the A/C did not work on a rather hot day.
Mark ETwo tires from the unit had to be replaced after a blow out. The maintenance on these trailers is pathetic. The winches were rusted. I will seriously have second thoughts about doing business with Uhaul again.
RONALD KExcellent service! Fast and easy rental. Will definitely rent here again!
SUSAN Hthe person I interfaced with was very friendly and professional. also helpful give him a raise
steven eI was very pleased with the location and the individual that I dealt with. He was very pleasant and very respectful.( I would us UHAL again ).
Roger WPrior customer failed to clean inside cab, but truck had just come in.
ED YI was a little bit upset that I had to go to Shelbyville to get a truck
Jason JA lot of area to get around and its clean
BRETT PExcellent customer service very nice and truck was in excellent condition
LISA REverything was great and Clay was great to work with.
KAREN JNo hassle or issues. Very professional and courteous.
CHARLES GI lost about two hours of truck time because the uhaul center in Eminence, Ky (where I made my reservation) did not open. I will not recommend the Hidden Treasure location. Summit Storage was great but about 10 miles away.
GENNY RNothing. This is the 2nd time we have rented from this location. Both time we were very pleased. Equipment was perfect & his customer service was great!! I would highly recommend to anyone. Wonderful experience.
keith rNothing excellence service rep
MICHAEL EService was quick, friendly, and professional. Perfect
Greg KLoved the truck! Easy to drive.
PETER MGreat after hour Drop off location. Very convenient and well lit.
CHUCK JSummit Storage provided good service...UHaul however did not! I first made a reservation for Saturday and was sent a confirmation but was called on Friday and told my reservation would not be honored. I then had to scramble to try to find a truck and was unable to find one until the following Wednesday afternoon and even then could not pick it up until 2:00. This was most inconvenient as I had already make arrangements for manual help, had to cancel that and make other arrangements which meant people had to leave work early, some couldn't come at all, etc., and I was unable to vacate the property I was moving from on time, etc. And then,to top it all...For a $39.95 rental rate I received a bill for $152.60 in addition to putting $75.00 in gas in the truck. I find your advertising for a $39.95 truck that end up costing $227.60 to be outrageous and borders on false advertising. I not only will NEVER use UHaul again, but I am a Real Estate Broker and am asked constantly by folks moving who I would recommend for help...have always stated UHaul, but after my own experience I will never again and will in fact tell them my experience! The people at Summit were not to blame in any way and were kind and professional.
Kerrilin BGreat experience! Since we just had our rental for 30 hours , we were told that we had to rent for 3 days. Will there be a refund for the day not used?
LILLIE H