Over charging me
Brian R
Shelbyville Mini Storage LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Shelbyville, TN 37160
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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I'm a FedEx contractor out of Murfreesboro and Mount Juliet. We rented over 45 units from U-haul for peak running through the December of 2025. We have done this over the past 5 years. I have never been treated so poorly by a representative of U-haul. The facility manager (Pam) was rude and dismissive to one of my managers. We returned two units on 12/2/25. When the arrived, she immediately ordered my manager and driver to move the trucks from the front of her store parking lot. Which was odd in the first place. She instructed them to move the units further down next to another 15ft U-Haul. When my manager told her there was not another truck in the parking lot. She told her assistant, "you move them, this guy is obviously clueless". As you can imagine it went downhill from there. I got there shortly after the incident to pick them up. I get people have bad days. When I tried to explain to her, she didn't want to hear my concerns. It was all about her and she did nothing wrong. It's also hard to believe, I'm the first person she's ever treated with disregard. I'm surprised it is allowed to continue. U-Haul has instrumental in the success of my business and I'm not going to let this one off change it. Ninety-nine percent of the time everyone I come in contact with through scheduling, corporate and reservations has been top notch. Thank you for taking my feedback.
Howard BEfficient, easy, curious. I was on the lot around 5 to 7 minutes. They seem to be nice ladies.
JAMES BStaff was incredibly friendly, vehicle was parked in a great location & easy to get out.
Katherine MI was charged a safe move coverage fee of $15, which i didn't authorize.
James P