Went above and beyond to make sure I was safe
NORA M
Sherman Oaks Rentals
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sherman Oaks, CA 91423
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Terrific customer service. Very appreciated.
DAVID FStaff was very friendly. The truck was filled with dirt and not all of the dirt was cleaned out by the previous users. Otherwise everything was fine.
Joseph CFinding this U-Haul was incredibly challenging, and the rep’s attitude was incredibly dismissive. I’m certain many people face similar difficulties here. From the outset, it seemed like he just didn’t care. To make matters worse, I couldn’t park my car for a short period and had to park it across the street at the mall, which was an unusual and frustrating situation, especially when he was rushing me as if I had made that rule. The truck itself was in good condition. While there was an available tow truck that he could transfer to me, instead of having to pick it up in Simi Valley, he neglected to ensure that my car was securely fastened to it. As a result, I arrived home with only one tire wheel fastened, and the other tire had completely fallen off, and no chain was ever fastened! I even paid him extra to ensure that everything was properly fixed, which I shouldn’t have to do for the money I’m paying. To top it off, he scoffed that it was the easiest money he had ever made. I strongly advise against renting your U-Haul from this location. Do yourself and everyone on the road a big favor and rent out from an alternative location. Well it’s somewhat normal in these parts of LA to come across vendors that just don’t care, in this situation, people’s safety is at risk. Find somewhere else!
Scott PThe agent that released the vehicle does not have great customer service. He failed to mention the check-in process. No one in this location answered the phone. I involved the corporate office to reach out to this location to have the vehicle properly checked in.
JAVIER R