I paid $600 to rent a small truck and do a run to my campsite an hour and a half away. What's worse is that the last $100 came as a surprise add-on at the end. I'm not sure how they can justify it since I knew exactly how far I travelled (duh! Google Maps). Completely criminal organization with no oversight. Competitors can't come soon enough.
Dale S
Cold Shot Sherwood Park
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sherwood Park, AB T8H2G9
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Customer Reviews
- 4.0 Average Customer Rating
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Great drop off after hours, they called me the next day to have us come down to confirm vehicle deposit for refund, thanks
PAOLO DThere is a lot that could improve!!! This is my idea if not someone else’s. If there is a drop off location for the rental in the town or city that you are moving to… there should be no charge of Km to that city. If the km are from Point A to Point B and with in a 10 km radius from point B to drop off location, there should be no penal or fee for going over the preferred km that have been imposed. You guys as a U-Haul company have got to do better as this is a huge money grab. And another issue I have where you make clients pay so much out of pocket is the fact that your trucks don’t have cruise control. That’s insane!!! All your units should have cruise control for better fuel consumption, especially if they are travelling distances!
Dean BWorker has no clue what customer service is.The only reason I rent from this location it’s close
Nathan MHave someone there. No one was there. Place was filthy.
Teresa R