My app experience was horrible. I was overcharged and could not remove the additional charge myself. I had to chat with an agent thru the app who then told me I would have to call customer service who then wanted to transfer me to a tech person. I was forced to pay the overage hoping a refund will come thru after the final charges are applied.
ANN P
Fagers
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Shrewsbury, PA 17361
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Location is not open/manned on the weekends, so my process was online with emails and the app. THAT WAS AN ABSOLUTE NIGHTMARE! If not for Freda on the help line from Harrisburg (a smart, helpful angel) this would have been a failure. My reservation disappeared, twice - on the day before and day off pickup. I scanned in my license, and that was lost, so I scanned it in again, and the system defaulted to my old license from seven years ago and denied me.
Brian RNo issues with the place, overall besides some tripping hazards and the trucks parked too close to take adequate photographs of the equipment prior to leaving. I would definitely use this place again to rent my next truck. The only large issues I had were with the U-HAUL app and the "check-engine" light being illuminated as soon as I started the truck. The Roadside Assistance representative directed me to continue using the vehicle as it was the maintenance indicator. No issues with the truck beyond that
Nicholas GPersonnel weren't there. I dropped off after hours
DALE PHad issues with the app and had to call support, but they then gave me extra time
Joesph F