Fagers was great. The Shrewsbury location was horrible. Office was closed even though it said it would be open. Keys were not available in the box. No code was given and the first customer service person at U-Haul transferred me and I remained on hold for over 10 minutes. The final person I talked to was helpful and got me a truck a the Fager location. I lost over an hour of my time as a result. Again Fager was great, truck was great, but Shrewsbury and the first customer service person and the system for logging in was horrible.
MARKO B
Fagers
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Shrewsbury, PA 17361
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Moving items I reserved that were important to make my move easier was not on the truck. No moving blankets, no dolly. I reserved two Dolly's. No one on site to speak with to get this fixed. Took longer to move without the equipment. I had to call twice to request a refund of equipment. App was not working at check-in so took an additional 40 mins to complete that out in the cold.
Deshelle KWas very satisfied. I actually helped a customer who pulled in on how to use the app to rent a small truck. He had never used his phone to do so. I waited until he understood what to do.
Vickie ATwo days after dropping off the truck I received an email saying it was never returned! Then it took another day before I got a receipt for an additional charge for $20+ for miles. I did not know I paid for miles. I never have before.
Johnna HWe had difficulty getting the lockbox open. But we call the 800# and they fixed the problem. Thank you.
Christina G