When I ordered the truck at the North Versailles location, I was NOT told that I may have to pick up at a different location. When I got to Braddock, the link from the QR code didn’t work because I did not have the same phone with that with the number on my account. They should make you get the app at the time of ordering so that everything matches up. I spent 2 hours(!) on the phone with customer service before a supervisor finally got on and was able to help me. 2 hours at a lockbox U-Haul location in a bad area of town standing in the cold and rain. Will NEVER use a U-Haul lockbox location again. This may not be the location as much as the app and staff’s lack of communication up front.
Christina N
Tires Near Me LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Braddock, PA 15104
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Customer Reviews
- 4.0 Average Customer Rating
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Box truck gas was empty.. inside was filthy... Needed a oil change horrible service when I arrived to location the employees were rolling a blunt seemed sketchy
Keith ABe of more assistance to the customers, someone may need help navigating the system. If there’s no one there to assist it doesn’t make for easy transition. I give it two stars. I didn’t think it was professional enough.
Crystal TClean the inside of the vehicle a little better
Anthony RNothing special
THAWDA A