I rented a cargo van for a four hour move. The pickup experience was smooth and friendly — the attendant was courteous and efficient. However, the return experience was quite different. When I arrived to return the van, downtown Sierra Madre had no available parking. I temporarily parked at a nearby auto shop driveway and went in to explain the situation. The attendant seemed dismissive, repeatedly saying 'sorry, it doesn't fix the problem' and made it clear I was wasting his time by having him move the van himself. He eventually did move it, and parking spots opened up shortly after. I was also charged two gallons of gas for about eleven to twelve dollars, and a twenty five dollar cleaning fee because a silica gel packet from my boxes broke open inside the van. On the logistics side, the cargo van I received didn't match the online listing — the opening was smaller than advertised due to being a different cargo van than what was online, which required me to tilt my furniture to fit it. I made it work, but the dimensions mattered for my specific move. The van itself was in good condition with no prior damage. Overall, while the pickup was solid, the return experience and the gap between the online listing and actual vehicle left me unlikely to rent from this location again.
GORRASIT V
Ruiz Shoes Repair
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sierra Madre, CA 91024
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Customer Reviews
- 3.5 Average Customer Rating
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Very Professional and courteous
JULIE HThe receptionist: 1. His attitude is soooo bad. 2. The place has no attached parking lot, so we need to find the space to park the car and walk to the rental place. 3. When I paid by credit card, he said it was declined, but my credit is not be declined. I think he doesn’t want us to use credit card. 4. When we returned the car, he check around the car to see if there Wawa’s any damage, I think that’s fine and he should. However, he pointed out that the back bumper was kind of hit. I said it’s impossible, because we didn’t hit or rub against anything. And he said, nothing is impossible, and tell us don’t say so. We think this is a very bad service and we have a vet bad experience during pick up and return processing.
KAIWEN WThis 3rd party location was not very good in the customer service dept. The person who helped me said that he was unable to adjust the deposit on my rental which had been entered incorrectly and wasn't able to answer several questions I had. The vehicle was clean and ready at the time of pickup so that was good.
ROBERT DProprietor contracted me for 209 miles per day without ask g me my mileage which resulted in an $89.00 dollar a day rental charge. He did not tell us where to park the van upon return. He did not give me a copy of the contract or have me sign for the rental.
WILLIAM W