When you have a nationwide outage that crashes your whole system, send out an email blast to everyone with a reservation that day so they can expect delays and plan accordingly. Oh and maybe dont tighten the gas caps on the trucks so much they cannot be opened and the customer gets charged for gas because they cant open it to top up the tank. That along with the attitude of the "staff" both on-site and over the phone. While the outage msy not be cause by the staff it is the responsibility of the company, NOT the client. Worst uhaul experience I have had in over 15 years of using the service. I will be looking elsewhere for my next move.
DULCINIA W
Kemp Mill Beer Wine & Deli
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Silver Spring, MD 20902
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
May be offer a dolly cart.
SERGIO MMake sure the truck runs well. It kept stopping abruptly and jerking me as I was starting to brake
ALPHEA RNothing ...good as possible.
VITALIS NThe communication was bad The only good thing is that they have trucks available Trying to talk to anyone regarding your rental is very difficult
ANGELA J