There may be some disconnect between the online reservation platform and the store's policies, but neither the truck nor the dolly I had reserved were available when I arrived.
SAMUEL M
Kemp Mill Beer Wine & Deli
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Silver Spring, MD 20902
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Customer Reviews
- 4.0 Average Customer Rating
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Very nice staff and just the truck that I needed.
DONALD GExcellent customer service and attention. the gentleman at the store was super professional and courteous.
Guillermo MEven though my pickup was scheduled for 10 am I didn’t leave the place until 10:30 am because the place was not open on time. Poor customer service.
MESFIN TThe employee was very courteous. However, whether it's the location or the system, this was a poor experience. The keys were not available for remote pick-up - I had to wait three hours after my reservation time for the store to open. The van was very dirty. I had reserved a dolly and pads online, neither of which were available but I was still charged for them. All in all, I'll likely use Penske next time I need a rental.
AARON K