Great customer service if I need one again I will definitely go to this location.ashlee M.
Moving Truck Rental in Smithfield, NC at Lions Den LLC
(U-Haul Neighborhood Dealer)
Smithfield, NC 27577
Services at this Location:
- Mon-Fri: 10 am - 6 pm
- Sat: 10 am - 3 pm
- Sun: Closed
Special Operating Hours
- 6/17/2021 - 6/20/2021: Closed
- 24 hour customer return
One-Way and In-Town Local Rentals in Smithfield, NC 27577
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Great and friendlyMATTHEW M.
Have more 10 footer trucks. Great.Rachel A.
Pick up and drop off locations very efficient, and pleasant mgmt/staff. Thank you!Nancy S.
Great customer service. Young woman very helpful and fun to chat with. Hope to do business with Lions Den LLC again.Stan M.
Awesome service, awesome people, all around great experience.... 5 stars.Samuel R.
Service personnel was very friendly and on point. He handled everything very professionally.DAVID C.
To improve for the next customer, you need to shut this place down! I have rented from there twice and the lady is the RUDEST person I have ever met!!! I rented the U-Haul for the entire day because I wasn't sure when exactly I'd be able to get there but I wanted it to be available. Even though there were posted hours that they didn't close till 5pm. The lady called me at 1:15 pm and asked me where I was because she had "things to do". And talked to me UGLY! Well she shouldn't have a business with posted hours if she isn't going to be able to be there during those times. I will be telling EVERYONE I know to NEVER rent from this place. Also I will be contacting U-Haul directly because I do think that this type of behavior is UNACCEPTABLE!Ashley B.
They were very helpful in trying to find an appliance dolly for me. Very friendly, nice atmosphere.Christian B.
miss Jena was awesome to deal with each time i called for info and day of pick was great , highly recommend her and storeKen M.
They totally rented me the wrong truck, no blankets or dolly that I ordered were thereREBECCA L.
Best U haul service I've experienced. Great customer service. When I need another I'll be back. I give them three thumbs up.Margaret O.
the lady at this location was very nice and helpful.CARL P.
Was told upon arrival that The tow dolly equipment that was reserved was unavailable. Offered a trailer instead. Told them I wasn't sure if I could use a trailer but didn't have a choice since I wasn't notified earlier. Was later told they tried to contact me. I had a missed call from an unknown number with NO MESSAGE LEFT, no text, no email letting me know the equipment was unavailable. Had no choice but to try the trailer and it would not work (limited space). ReturnEd it 45min And asked about a refund and was told no, but corporate could help with that. Had to go to another town/dealer and grab up a dolly. I checked online and it was not available but called anyway and it was there, thankfully. Yet again, UHaul and it's reservation process was worthless. I do not recommend putting any kind of expectations that equipment reserved will be in place.Chris M.
Personnel was helpful once you got off of the 1hour or more wait. The only way that I was really comfortable about dropping the truck off is because we saw another one parked there. So the end process was not bad.PORTIA W.
Very easy and quick process of getting the truck. Would come again if necessary.Debbie G.
Improve the customer service, she was very rude!Andra B.
Very friendly, helpful, and communicated promptly when we realized we needed the trailer longer. This is the second time we have used this vendor. We drive past one location to go to this vendor because of their great attitude and service.Patricia B.
All goodSTEVE H.
Don't certify this location for conducting Uhaul related business!DOUGLAS S.
Excellent service on a moment's notice. The place I had reserved a U Haul a week earlier for 10 am was closed. These fine people got me on my way promptly.Alton O.
Jena Marie was extremely helpful. I had to change my reservations 3x within a 2 week timeline. Her patience and knowledge about the process made me feel great as a customer. Before, I came to Lion's Den, LLC.....I made visits at 3 different rental companies. Moving forward, I will continue to only reserve trucks through Jena Marie & the Lion's Den family. Thank you for your time and review of my experience. Cordially, Ian K. SwankIan S.
The Lions Den location was easy to work with and had great customer service. This is my new rental location.Megan M.
I put more gas back into the truck, then it had when I took it from the lot. And I got charged for it !!!!!! I won't go back to rent from them ever again. And I'm going on Google and tell people about my experience to. Good luck u-haul. Assholes.david A.
This is an excellent rental office. Professional, clean and on time.Scott C.