this review is not against this location but how U-Haul operates as a whole. i made my reservation 2 weeks in advance and i chose the location in Millington, MD because i had a storage unit there. For 2 weeks you guys sent texts, emails and phone calls about helping you move storage containers by adding a trailer and taking to where i was going. I politely turn down those offers because it would require me to deviate from my planned route. we less than 24hrs notice i get emails and text saying my pickup location is now in Smyrna, DE 30 miles east of where I NEEDED TO BE. All was offer was an 30 additional miles. during my trip every time i started the engine it was a crap shoot as to where the starter would give out. So, to answer to the question on how to improve, you need to offer credits more than measly 30 miles. when people ask me if i would recommend U-haul the answer is Nope, never, nata
Brian D
Global Ship Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Smyrna, DE 19977
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Excellent service
NYLSON PIt was a little difficult trying to upload pictures but we finally figured it out. I would use this location again. 10/10
Cathy SI have used this location before and love it because it's so easy to park in the spacious lot. I arrived after the store had closed so I just used the app check-out and the key dropbox. So convenient and simple, my favorite dropoff place in Smyrna.
MELANIE BI had to climb over snow and ice to get the truck. The trucks are parked behind the building where there is no lighting for those that return the trucks after dark. I felt very unsafe. Then I had to take all those pictures which I think is not necessary. After I parked the truck I had to go back around front to drop the key in the drop box.
KELLEY P