The truck had sunflower seeds and empty drink bottles behind the seats. You don't notice until you move the seat. The App is a joke. I was doing mobile pick up to get an early start. I tried uploading picture of myself at least over 50 x's. Finally when one did get accepted then you had to upload your driver's license. Went back to the same problem but this time it started all over again. I had to wait for the store to open to get setup. Drop off was the same issue. Wouldn't upload the dash for mileage and fuel proof. I took my own pictures and drop the key off in the box. Someone was suppose to call me for confirmation the day beforehand and after I dropped off the truck. Those phone calls was never received.
Dawn C
Global Ship Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Smyrna, DE 19977
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- 4.0 Average Customer Rating
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I had to select YES or NO in order to continue so I had to guess with my answers because the place was closed and we got there BEFORE 5:00pm.
ANNA SAlthough I wasn’t the one that dropped off the person that did drop it off said everything was OK
Pamela Cthis review is not against this location but how U-Haul operates as a whole. i made my reservation 2 weeks in advance and i chose the location in Millington, MD because i had a storage unit there. For 2 weeks you guys sent texts, emails and phone calls about helping you move storage containers by adding a trailer and taking to where i was going. I politely turn down those offers because it would require me to deviate from my planned route. we less than 24hrs notice i get emails and text saying my pickup location is now in Smyrna, DE 30 miles east of where I NEEDED TO BE. All was offer was an 30 additional miles. during my trip every time i started the engine it was a crap shoot as to where the starter would give out. So, to answer to the question on how to improve, you need to offer credits more than measly 30 miles. when people ask me if i would recommend U-haul the answer is Nope, never, nata
Brian DExcellent service
NYLSON P