Everything was explained well. The U-Haul team was helpful in securing the required pads and dollies from another nearby location.
MICHAEL J
Boujee on A Budget
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Somerset, KY 42503
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Super friendly and willing to help any way possible to make the experience not as stressful. I would highly recommend
Levi JPerson was friendly and great customer service
Lilly MThis truck was dirty, and wasn't setting on full 3/4 full the place Was closed had to phone someone and wait.
Debora TThe place we received the Uhaul was amazing! We actually had a lot of difficulty with the self service, which included being passed around to three different customer service representatives. The first asked the same question multiple times in a row as if I did not understand her before transferring me to road side assistance (which was not the appropriate department for the issue I was having). She also did not let me know I was being transferred. The last person I spoke with was able to assist after an extended period of time trying to get him to understand my issue. Either way it took me 30 minutes to complete a 2 minute process. When we came to return the Uhaul, I asked if the location attendant would assist. He was happy to help and even offered a partial refund for my troubles. He agreed that the situation was unnecessary, and assisted to problem solve immediately. I was so appreciative of his help! As far as the first Uhaul customer service representative, her attitude was extremely frustrating, especially when she transferred us to a department that has no way of assisting us.
Carmen D