The merchants had very little knowledge of how to even check the rental out I ended up filling out their paperwork on their computer for them the had no idea how to process the payment or what kinds of cards where listed as acceptable payments! Not only that but I was charged at pick up a fee of almost $200 upon checking out the rental fee came to $95.00 which the app wanted me to pay all over again before being able to actually process the return of the u-haul! In fact I still have not recieved the difference many weeks later!!
Mia R
Downtown Sonora Arco
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sonora, CA 95370
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- 4.5 Average Customer Rating
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How U-Haul Reviews WorkThe process of completing the rental transaction was very long and unable to get done on-site with the sites' tablet. However the representative assisting me was very patient, suggested I use my cell phone, we even had to use a 2nd cell phone to complete the transaction. Also, the passenger mirror of the truck I rented kept slipping out of position, which made it hard to see. Otherwise, the overall experience was smooth and convenient.
Beatriz CGreat experience nothing to improve Thank You to all the Pesce Way U Haul Crew they are Awesome
Raymond SThe guys inside the AMPM downtown Sonora are awesome and helpful
Kendall AEveryone was willing to help and very friendly. It was a very easy good experience.
Melanie V