Was quick and efficient, my experience was great!
JOHN K
Sooke Tools and Equipment Rentals
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sooke, BC V9Z0G7
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Everything was fine with the local merchant very professional individual.
Guy BI booked a U-Haul truck in Victoria, BC for August 31 with drop-off in Vancouver, booking more than two weeks in advance. On August 30, I was told the truck I reserved was not available. I was briefly offered a pickup in Langford, but that was later rescinded. None of the representatives I spoke with offered any real help—in fact, I was told things like “you can’t change your reservation” and even, “just because you reserve a truck doesn’t guarantee you’ll get one.” I was forced to come up with my own solution: driving from Victoria to Sooke to pick up a larger truck. That detour wasted 60 km of driving and extra fuel, and the larger vehicle caused problems with my BC Ferries booking. The staff at the Sooke location were professional, but I noted several smaller trucks on their lot that would have worked for me—yet U-Haul never made those available. On top of this, when I dropped the truck off in Vancouver, the location had no record it was even scheduled to arrive. This lack of coordination made an already stressful move even worse. I returned the truck with more fuel than I received it with, spending $93.05 just to bring it from half a tank back to full. I expect compensation for this unnecessary cost, which was entirely the result of U-Haul’s disorganization. Overall, U-Haul failed to honor my reservation, wasted my time and money, and provided no real assistance when things went wrong. I will not be recommending U-Haul after this experience.
KATHLEEN SEverything was great, like always. Thank you!
Murad BI booked a 10’ cube van specifically because I was going on a ferry. The day before they said I needed to take a 15’. Not only did I need to now book a longer truck but it put me into the commercial truck category. This doubled the ferry price….and I passed 2-10’ trucks on the way.
JAYSON Z