They were very accommodating and the service was excellent. They have nothing that needs improvement.HANZ S.
South Branch Garage Ltd
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in South Glengarry, ON K6K0A7
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 5.0 Average Customer Rating
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Have online and telephone recognition that this is not a site that a customer will deal with a real person. That it is a U-Haul app site only. Rental truck had effectively no suspension, pulled to the right, engine revved strangely with little to no change of speed, noise in the cab was very loud (road noise, engine noise, traffic noise, etc) Equipment requested was not in the truck and was not notified by the person on the phone that the requested equipment was not available at the site. The originally agreed upon pickup location was not where the truck was picked up. It was changed afterwards to South Branch Garage. U-haul needs to also email customers not just text/phone them.Lori C.
Y0u can make sure there is a functioning padlock on the truck and key is in the back of the truck not in drop off box. It was ridiculous and exhausting experience being stuck at the location trying to open the padlock and not finding the key in the back of the truck. I don't recommend uhaul to anyone and will not use it again. It was waste of my time and money as I missed my pickup and was late moving out. I would keep the truck for 24 hours but ended up returning in 5-6 hours. You should improve your service to keep customers. Also call centre workers told me that a manager would call me. Nobody called whatsoever. It is difficult to think uhaul is a big company and working professional manner. Again you lost a customer and I will post this on Google review as well. Have a good day with one less customer!Mehmet C.
We returned the truck same day to the end location and was closed at 4pm then get told after by customer service that they no longer accept equipment at the location and the deposit I gave in cash cannot be refunded a regional manager by the name of Steven Smithers said that I have to now wait 2 weeks for a cheque to be mailed to me...Money I needed for the first months rent in my new place, none of which was explained to me when I rented the truck, I asked for a etransfer and he said that isn't possible. This is horrible customer service, very misleading. Consumers be aware!Jason C.
Keep up the good work. People r friendly and has a good sense of humour and alwaus smiling. Hreat service.Aline D.