We chose our original location for pick-up/drop off because it was the closest. UHaul changed it at the last minute; we ended up nearly doubling the cost because we had to pick up and drop off our truck at one of the further locations from us. The phone check in process was convoluted and I had to enter the same info multiple times. The gas station employee was kind and tried to help smooth the process out, which is why this is a three star and not a two star review. The truck really needs maintenance before a renter gets stuck on the side of the road; the check engine light was on the whole time and the transmission needs servicing.
Jennifer B
Scooters Southlake
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Southlake, TX 76092
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 2.5 Average Customer Rating
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Key was not available with any person, and was not setup for truck share code pickup. Had to call customer service and ran 30min late first to be able to check in online, then until I found the person who had the key. Furniture pads were ordered online, then was told in person they were not available. Please don’t make them available to buy online then, lost 30 more minutes going out of my way to buy that somewhere else during rush hour. Truck bed had dirt all over it. Was so stressed running against the clock for the key and mattress pads that I only realized once at my destination. Had to use a blanket so my items wouldn’t have dirt on them. Terrible experience overall, should’ve just gone to a location that knows this business and drove 20 more minutes, would’ve saved me an hour and several customer service calls. Customer service from uhaul was great.
Tsilavina R