Did an excellent job, thank you!
MATTHEW P
Security Public Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sparks, NV 89431
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The worst the transaction I’ve ever had to do! First of all I ordered the truck on line. 10” truck. Only rented it for 4 hours. But then only needed it for two hours. Picked it up at 5 pm. They close at 6 mind you. The lady who helped me (Christina) she was very all over the place. Seemed she was very uneducated on her job. She seemed very lost. She told me the total would be $30 something. And if I bring the truck back after hours it’s a $20 fee. Also, people like to syphon the gas she informed me. I said well how much gas is in it. She said about half tank. No problem if they syphon it. So I told her put renter insurance on it. Just incase of anything. The after told me well that don’t cover the gas. So I said well I will pay the $20 because I can’t leave my car here. Also there is no way to have the truck parked in their gated area. Where u have to park it it’s open to public. So you’re just chancing it. She said it’s better to just bring it back when we are open. So inconvenient for people moving. Also I said online I added the moving blankets. She said she would put them in the truck. Nope! Didn’t!!! She told me it would be $30 something Then when she came to ring me up it was $60 something. OK that’s fine I just need to go. Then when she was having me sign the paper work and getting me the keys she said oh it has a FULL tank. She just didn’t even know what she was doing. So unaware of her job. Even the conversation was so hard. She just seemed to be in an another world. Couldn’t get a correct answer on anything. I can’t write the whole convo verbatim. It was very frustrating. I get the keys she points over to there trucks and said yea it’s somewhere parked over there. So I had to walk and find which one it was. No biggie but just so unprofessional. As I’m driving out I get an email showing the charge. It was a $100. I was so frustrated. So look on the printed out paper she gave me. It shows the charges and she didn’t go over everything correctly. So I don’t even know if I was charged right. I bring the truck back after 3 hours. Park it. Lock the keys in the truck. Take pictures of it. Then the next morning I get a voicemail saying the had to have a lock smith come and get the keys out because they don’t have a spare. And I will be charged or if I have AAA to pay for. I get a phone call right after I see asking when I’m bringing the truck back. I said I already did. She asked where I dropped it off. Told her which location. She said okay I’m going to finish this transaction looks like they didn’t complete it. Then she called me back to ask where I had put the keys. Told her in the door. She said okay thank you I will let them know. I said I’m not being charged for anything else correct she said no that should be it. That was a different location calling that also works with UHual. So I call the location I got the truck from. Asked why would I be charged for the lock out. What else was I supposed to do with the keys. She said yea that what I told you about the drop box for the key. No, absolutely not u didn’t go over that. Or I would of put them in there. Then she said well we really don’t deal with after hours. Not my problem. Also, they went ahead and had the lock smith come. They didn’t give me a chance to use my insurance to get the keys out. I will not be paying for that. So now I will be dealing with corporate. Maybe have your employee go over everything when renting out a truck. Moving is already stressful. This was just so messy. Do not rent from the location in Nevada on 506 El Rancho sparks NV 89431. Oh also the truck drove like shit!!!!!!!
TIFFANY Wi really liked the way that Sam Torres (store number 40624) handled my issues and was very nice his customer service was absolutely amazing he made my experience alot better
ANTHONY LThe drop off location paperwork of coulterville was nowhere near where it was supposed to be (insonora) so it was a hassle, correcting the issue called multiple times and numbers although it was almost 9 your recordings said it was before 7 and wasn’t open dropping it off to our local store was a breeze Sonora uhaul is the best!
MAILI JTyler was very helpful to us! Thank you!
Alyssa F