The gal, Kaylee Vostad, told me additional days had been added to my contract given the distance I was traveling-allowing for such a journey. And, that additional miles would be given too for the same reason. However, she explained, the paper contract would only show the additional days via different date…. The miles would be shown within U-Haul’s system and not visible to me. With that, I believed her, thanked her and didn’t feel the need to press their issue to get it in writing. (Note to self and all those who rent in the future, GET IT IN WRITING!). At time of rental return, uHaul would not and did not stand behind Kaylee’s agreement with me. I feel she misrepresented and was deceitful. I would never do business with her again as she doubled back to protect herself versus doing the right thing and staying true to her word. Buyer beware if you want to rent in Spearfish, go with Darla at the other location on Colorado. She’s honest. Bottom line is I was charged over $200 post my over $3,000 charge to return the truck. Not fair and feeling dismayed. Next time, I’ll go elsewhere for moving options. Poor customer service!
MARRIOTT M
We Store It
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Spearfish, SD 57783
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Original pickup was in Deadwood SD. Arrived and no one was there and no truck available. Kudos to the support team who helped move my pickup to a new location which then worked out.
Gerald VThere was no explanation regarding the pick-up system and the office is not manned. Not everyone chooses to use apps for every activity they do.
CHARLENE BUnattended site, poor direction. No assistance unhooking trailer. Wouldn’t answer phone or call us back when we were having trouble.
Michele LEasy process to pick-up the cargo van I needed, it was clean, well maintained and great to drive. 10's across the board for We Store It! They were amazing and I needed to use rental for a few extra hours and they were beyond helpful and very accommodating!
Joshua G