Great customer service. Will rent again!
MITCHELL S
Twin Lakes Body And Frame
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Spirit Lake, ID 83869
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The back of the unit was not cleaned out by previous renters. While it was not gross, it could have used a simple sweeping. Also, as a part of the report post rent by me, there was no documentation of the cracked fisheye mirror on the driver's side of unit. No walk around with renting location. As the unit is brand new (just over 2000 total miles on it, it was otherwise in very good condition.
BRADLEY DI had great customer service at this location. Cannot think of any improvements.
Delisa SMy pickup location at 9AM had no employee and they showed up 20 minutes late only to find out that they had to reboot the operating system on their computer which ended up taking an hour and I was the only customer there. The selected drop-off location refused drop off because they had too many trailers, so I had to go to another location (not planned) and drop the trailer off. The new location never sent me an electronic receipt. I was contacted three days later and told that I had not returned the trailer. I had to make 5 separate calls to correct the changed drop-off location due to an employee refusing to receive the trailer. I called the new drop-off location to tell them that I never received a receipt and they then sent me an electronic receipt, but they charged me for a fourth (extra) day even though the trailer was dropped off two days earlier. I then had to make another call to attempt to get my overcharge funds back and correct the record. Why would I ever use UHaul again?
Keith GLocation host was friendly and professional, but the trailer had two bad tires. One blew out, the other we needed to wait for a second repair due to a large bulge in the tire. Delayed our plans by almost 4 hours
BRANDON I