Both sides of the truck had damage that was not shown on the downloaded app. I tried to take a current photo to show the damage but it did not work. The rental staff came out and photographed the truck to show the prior damage before my rental commenced. She was very conscientious.Frank P.
Moving Truck Rental in Spokane, WA at 16 Cents 3 Shoes & 5 Socks
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Spokane, WA 99202
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Austin from the phone lines made me feel bad because,he Double book the track in then decided to yell at me about it when I asked if I could rent it again when I didn't need to I was confused on how long I had a for. I asked him to apologise for his rudeness and he told me that it's my opinion that I feel that way and I said apologise to me now because you have no reason to talk to me that way and he proceeded to tell me that I needed to bring the truck back! I said you guys are getting paid for the extension which is why you guys have it am I correct or not so why are you giving me grief. I even posted about it on Facebook have a good day.Keith D.
The website is very deceiving, it looks like a store front, but is literally a parking lot with a spot to return the key. I really wanted to talk to someone about my situation this morning.Breeann N.
I will no longer rent from 16 cents, 3 shoes & 5socks store. The employees there were rude and very in service. The truck I rented was dirty and hadn't had previous maintenance. The truck tires were missing air and were down to 16 when I exited their store. Poor maintenance puts a burden on the customer and also puts them at risk while driving on the highway.Jennyfer M.
Tell you customer service representative to actually make an effort. I was having problems returning the truck and the employee was no help at all. Needless to say I won't be using uhaul ever again.Matthew B.
Truck had not been cleaned inside, cab had old food in it and we had to sweep dirt and debris out of cargo box. Very disappointing.John S.
They did not do an inspection of the interior. I spent an hour on cleaning the inside interior in order to drive the vehicle without the horrible smell, and stains.Thomas H.
The cab of the truck was a bit dirty. The truck needs an alignment. I had to keep the steering wheel in a left aimed position to go straight. The lock on the truck was extremely difficult to get off and the employee trying to free the lock was very unhappy about it. That's fair. Uhaul needs to provide a new, functional lock. No staffer should have the amount of hassle that this guy did because of a non-functioning lock.Amy S.
Don't ask for a personal reference.Donovan L.
Try another placeJoshua F.
Picking up the rental took 45 minutes. The customer service line did not work. I was hung up on. The customer service reps were not responsive in the chat. I had 4 different reps before the problem was fixedAmanda B.
The truck I rented was absolutely filthy in the midst of the COVID pandemic. Unacceptable and will not be utilizing services again.Michaelyn B.
I feel that the Uhaul team at this facility is doing everything possible to provide fast and friendly service.Steve M.
Professional and polite. What more could you ask for.Shaun N.
Great Staff! Friendly and ready to help with any problems. My rental, from check out to checking back in was pleasant and fastGreg P.
Disorganized, did not explain directions clearly for pick up and drop offCallie S.
Tim is great. Fast, efficient and couteous!Mujahid S.
Overcharged. I emailed and never heard back about the issue.Elyssa S.
Scammed me on insurance (signed me up for it without asking me). When I told them I didn't want it, they promised to remove it, but still charged me for it. Check engine light was on in the vehicle.Erika S.
The people at this location are amazing.Lisa L.
Fire the people at 16 cents 3 shoes & 5 socks! The worst experience iv ever had Ever. I literally got told when i came to pick up a truck that they hate uhaul. And that i need to have the truck back by 4. I told her when i made the arrangements i wanted the truck till they close at 5 just in case, but the person I called in store couldn't make it till 5 but he could do it till 4 and it would be fine. She didn't care and said you paid for the truck you have it now, the other person is out of luck. I said maybe you should call them and let them know the situation. She told me she couldn't do that. So me and my wife hustled to have it back in time, because we couldn't imagine how bad that would be for the next person because these people don't care. Then when we came back to drop the truck back off i had to search the store for 15 min just to even find the sales rep again in the store. I finaly got her attention got looked at and she acted like i wasn't their. Then when the lady that aced like i didn't exist, finally came to the counter she said she couldn't help me and walked off Without saying anything more and got the other lady rep that had told me she hated uhaul. that i guess was still in the store, couldn't find her before. She told my wife and I to move over so they could help someone els that was getting a couch. I said no because we were already at the end of the counter in first place and then the lady told me the other people are customers im just uhaul. Basically that I'm not and my money is not worth her time. I cut her off because she was about to say something els and asked her to "just finish the paper work so we can leave, we just want to leave". She then gave me a rotten look and finaly proceeded to finish the paper work. Then printed it off and LITERALLY THREW THE PAPER AT ME! And said "Now you can leave." Were so pissed off never have we been treated so horrible. Me and my wife have rented uhaul more times than we can count over the years and its been great every time, but this office needs to fire these two women that were working on march 1, 2020 from 12-5 at the 1233 division store. Or just do like they also said they cant wait till they dont have to deal with uhaul anymore and give them their wish and take the franchise out of their hands. Just horrible!Chad L.
Tim was very helpful and easy on the eyes too!Darin B.
The lady was very rude. She never greeted me, and she glared at me and rolled her eyes anytime I said something to her. She kept asking me the same questions and was very rude when I answered. I told her I wasn't able to get the online part to work to check the truck back in and instead of trying to help me she originally said she couldn't help but then said it would be an extra charge. She was silent for about 5 minutes and then said your receipt will be in your email. She was also arguing and rude to the guy she was working with. I love the North location but I will never go back into the Sharp location.Mariah M.
Vehicle exterior was dirty. There was no orientation regarding the operation of the vehicle. I figured it out on my own. They just gave me the keys and pointed to the truck.James M.
The truck wasn't ready when I came. They had extreme difficulty with the check in process and were rude. Now today I looked on bank account and they double charged me!!! I'm very unhappy!Rebecca Y.