I had to hook up the trailer on my own. This is the first time I have ever rented a Uhaul trailer and had to do it myselfJeff K.
Moving Truck Rental in Springdale, AR at Braich Arrow Express
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Springdale, AR 72762
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I registered online and this place did not know how to work system so had to register again. Really not a biggie. Brought truck back, filled up tank. $10.00. Closed online and turned in key. 15 minutes later I get a call saying I will be charged bc I didn't fill up tank. Went back and sure enough 1/4 of tank short. Really upset and told them someone must of siphon gas out to check cameras. Boss wasn't there. Filled up tank again.$10.00. Boss came back and said no one took gas. I informed I drove 37 miles and no way it cost that much. Gas is less than $2.00 a gallon. Very shady place and will never do business again.Shannon B.
One of the tires on the trailer was completely smooth. Not at all safe to be in the roads at any speedMICHAEL D.
The equipment was dirty and had some damage to it. Also, it took 40 minutes to get in and get out because of a system outage.Tom H.
The personnel at the location were very friendly. However as it is a convenience store, it took much longer to get the U-Haul turned back in. The clerks had to take care of customers as well as check for U-Haul back in which double the time it would normally take. Again, while the people were friendly, I probably would not use this location again.Jack W.
I wild recommend that someone from the place you rent your equipment from to set it up, luckily i knew how to set up trailers and all. Not a lot of people do.Robert K.
I had reserved a U-Haul 20 foot and apparently my reservation was never made even though I was standing there in person couldn't get the vehicle on the store was closed the next day wouldn't answer their phones even the day that I called or when they were open and went another 30 to 40 miles to get another U-Haul they transferred me somewhere else got one supposed to be a one-way trip wanted to charge me for a full round trip of $390 as opposed to the 90 something that I was using and went through two and a half hours of sitting on the phone with whoever was helping me who didn't know how to run the site and just kept telling me I have to go do this this and this whenever it wouldn't work tried multiple times different browsers a worker in trafficking was even one who was on the phone with me for 45 minutes at one point and argued back and forth with me that I didn't know what I was talking about and that I just need to do this do this do this but she didn't understand it wouldn't work kept replying oh my God oh my God oh my God with a sarcastic attitude towards everything I said interrupted me Non-Stop finally was able to drop off the U-Haul the local place in town did a tremendous job but the ones in taneytown or Springdale or even West Siloam springs Arkansas I would not recommendJoshua J.
Customer service representative made several comments about how much of a pain it was to deal with a U-Haul â€œtoo early in the morning.â€ She did not seem to enjoy her job at all.Joshua W.
Not a thing.LARRY W.
Everything was excellent.sarwar A.
Nothing, everything was fine.Monica K.
Always good. Very busy day for them. Good service.THOMAS C.
One of the lights did not work when it was picked up. Turned into Boone NC and people there very nice. No charge at drop off.Mark C.
We filled out everything online but when we went to pick up the vehicle nobody was trained to do a rental so we had to wait until another person arrived. Even though we already done everything online and paid we had to do it all again. Terrible way of wasting a persons time.Timothy C.
Location is not the problem. The vehicle it self was very noisy on the road. The door insulation can be better to stop so much noise.Paul P.
No help in hooking up trailer. Never been expected to hook up trailer myself. Asked questions and got no answers. Terrible experience, would never go back.Steve B.
A little more familiarity with check out procedure, but overall was good and I was satisfied. Very friendly for 6:30 in AM.Jeff T.
The staff wasn't able to pull up my order that I spent several hours on finding a drop off/storage facility to fit my needs. I had to start all over. The staff had to call uhaul customer service which wasn't helpful. I had to end up calling them myself and I made them send me the information I needed via text pic in order for me to complete the order. Worst experience ever. They finally assigned me a trailer only to find out that the left fender was dented all the way to the tire. It took over two hours to get my trailer. I had hired someone to help me move some heavy furniture for a few hours. Since this took so long while the person was at my house ready to help they had to leave before I got there to pick up their kid from school and I had to pay them anyway and I had to load everything myself. I am very upset about it.Jay R.
Great people, very helpfulSteve M.
The guy that ran the store was not very friendly and an expected two females to be able to hook the U-Haul up on our own. Thank goodness that my son knew how to do it... Will find a different location next time.Cindy S.
Not a customer service (ex connect to trailer) & some trailer light not working( Blink & Blake)yong B.
The trailer was older but seemed to work fine for us. The location was much further than several closer, but it was the only one with the size trailer we needed available on short notice.Curtis P.
Didn't have equipment even though it was prepaid and confirmed the day prior. This has happened several times. Always a bad experience.Amanda M.
I have rented many uhaul trailers. This was the first time that no one connected the trailer to my truck to insure it was connected correctly, lights are working, etc. nor was a "walk around" performed noting any damage to the trailer prior to me taking it. I am fully capable of performing these task, just found it unusual that Uhaul did not perform them....Scott H.