The location manager stayed late Friday night to accommodate me going to the wrong location. Her extra effort was much appreciated.Lee F.
Moving Truck Rental in Springfield, IL at Capitol Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Springfield, IL 62703
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 0.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The location itself wasn't much. The woman who helped hookup the trailer was very good. I was pleased with the service.Chris S.
This is not directed towards Capital Storage, but is directed towards U-Haul Corporate. My contract was listed under the name of one of my authorized drivers (I am the primary account holder and I picked up the U-Haul). For reimbursement purposes with my company, I needed the contract changed to have my name and information listed on the contract. This change could not be made, even though it was a fault of your own company. I am disappointed in how U-Haul Corporate handled the situation.Brian O.
have more experienced personnel to hook up equipment instead of us going to another U-haul for that service.BEVERLY J.
None. Excellent, fast, friendly service and new truck!Daniel S.
The lady was very nice but the trailer was still covered in snow and nothing done about it until I showed up. I had to wait quite a while. Once they got it out, they got it hooked up for me and were helpful.Dianna S.
The inside of my truck was really dirty. I put my purse on the floor and when I picked it up there was gum or candy or something stuck to it. Other than that, the back of the truck was great!Deanna F.
Thank youtod S.
The desk person didn't know how to use the computer software and messed up the reservation. It took several phone calls to other locations and corporate and nearly an hour to be able to get my rental!!!Chloe S.
The physical locations are not the problem. The uhaul website is poorly configured in that it does not CLEARLY state at which location a given type of vehicle or trailer is located. If the system is "smart" enough to know that a type of vehicle/trailer is not available in the greater area, it won't let you choose it. So then why does it present a list of locations from which to choose when it knows that the item is not available at that spot? I ended up having to drive 30 minutes out of my way just to get a trailer because the website appeared to show it available in one of 10 locations. This is why I hate uhaul. Unfortunately there is no alternative for renting a trailer one way that I'm aware of.Michael N.
The front computer was out of order. The employee had to use the computer in the back room. The employee did not have much knowledge of rental process and made several calls over the phone for assistance. I was not provided my moving blankets i reserved but, was still charged for the blankets.. I called for a refund and they said " I will receive a check in the mail". They also said it could take weeks to arrive. I'm not satisfied at all. I don't believe I will ever receive the refund. P.s. This is the second u haul rental i have had this month and the worst service yet.cole V.
Rented truck in the location I wanted to pick it up at on Chatham Rd, was told I had to hold to a different location for the truck Not informed ahead of time. Got to Capital Storage waited on a customer who came in after me & they knew it. Suppose to get a 2 wheel handtruck truck, saw the lady walk away from the truck assumed it was loaded & drove only to learn I didn't have the hand truck. VERY POOR CUSTOMER COMMUNICATION ON BOTH LOCATIONSNancy M.
The employee was incredibly helpful & pleasant By the time we left I felt I had made a friend. This is a very special lady. Wish there was more like her!!! I will always use Uhaul now because of the wonderful lady!!!!!!Dave L.
I ordered some blankets for protection. However, they were not in the truck and I was unable to go back and get them. Good experience overall. Hope to not be charged for not returning them when I never received them.Matt B.
excellent service!!!GEUN H.
Representative was very courteous there was a minor problem with check in for reservation but was compensated for the time so over all a great experienceAnthony B.
This office had just updated their credit card reader. It didn't work. After about 45 minutes of them trying to get my payment, they agreed to take a check. The people were apologetic and tried hard to make this work ... but it took way too long to check out the trailer. They graciously did not charge me for the 24 pads I had requested - appreciated. But, later, when I unwrapped the bundles, there were only 12 pads. That necessitated a call to ensure their records reflected the correct number of pads.Lawrence G.
The flat tire that I had the day I was movie cost me an extra 35$Kevin H.
My experience was very efficient and pleasant.deborah W.
Make sure your front desk staff is friendly and professional. Also it would be better if she explained what she was having me sign off on rather than just putting it in front of me and saying sign it. She was also being unprofessional to the customer who called while I was there.Lydia M.
The office employees very friendly/helpful.dave C.
Have the right truck in the right place. Had to drive 35 miles to pick it up, then spend for gas and take the time to drive it where I needed it. I have two Uhaul sites within three miles, but had to get the truck 35 miles away.DARRELL O.
UNPROFESSIONAL PEOPLE!AURIEL D.
Extremly accommodateing!!! Will rent again for sure!!!!WAYNE C.
The store opened 45 minutes late. My final rate was higher than I was told it would be.Raj M.