The process was very efficient and the individuals that help me were wonderful.
Derek L
Home Road Auto Spa
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Springfield, OH 45503
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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I was told this trailer would work. My truck did not fit on it. Wasted time driving all the way to Springfield to get the trailer to find out it wouldn't work. Was told I still had to return it to the location. Returned it immediately. I have pictures to show it wouldn't fit. Then was told a day would work. It would not. So went on an hours long goose chase for no reason. Entirely useless, Waste of Time, Money, and Resources. I expect full refund. Those service people on the phone are absolutely clueless and have no idea the dimensions of will and will not fit. Highly do not recommend for vehicle transport in the future.
jasin rMy original reservation for a 20' truck was moved to a new location but I was not notified. The 2nd location on Columbia St. in Springfield couldn't fulfill my reservation due to a damaged truck. They sent me back to Home Rd. for a 15' truck which was bery damaged and dirty. They also could not fulfill my request for an appliance dolly so I had to use the standard utility dolly. I was told he hadn't been able to get an appliance dolly at this location for months even though I had one for this location several weeks back. Very poor communication overall.
MARK SThe gentleman that help me was so calm and helpful and caring for me as a customer. Thank you .
MARIE AThe only item I would report was when I returned the truck, there was no one to be found at the front desk, in the office or around the building, even though it was open and unlocked. I called out several times and knocked on the office door, but no one answered. I called the number, but then an employee appeared in one of the work bays. However, he was unable to check me out on the computer as he didn't have access to the computer. I had to leave my email address so it could be sent to me. Not a big hassle but certainly something I would be concerned about in the future. Other than that, the rental process, convenience of location and condition of the truck were great! Thank you!
MARK S