Lack of communication! Was told truck was due back by 11, if they were closed when I returned I would need to return online and be charged $20. I emailed a rep to return equipment and was told I'd receive a final accounting receipt the following day. I did NOT receive a final receipt until now, 4 days later. The company has tried charging my card for $85 omce and for $65 twice. I don't know why they are trying to charge for another full day rental plus a fee. This isn't fair and there should ALWAYS be communication before charging someones card. You are NOT authorized to charge my card for something that has NOT been communicated.ARTENT A.
Springfield Secure Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Springfield, OR 97477
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.5 Average Customer Rating
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The Worst Drop Off Experience in my Life ! First they wanted to charge me a $250 drop off fee ! When they realized that was incorrect they decided to CHARGE me a $75 cleaning fee ! The carpet in the Cab needed vacuuming but their was No Trash left in the CAB ( I have Pictures ) the cargo area had a piece of plastic from the Blankets and on broken plastic Hanger . I have rented over 300 cars and Trucks over the last 30 years and Never been so Rudly treated. In addition I will be renting from Penke in October. Ruther Carlos and David should be Ashamed of themselves for treating a Senior Citizen so BAD and taking advantage of them !Robert Z.
The location was good and the truck was easy to find / drive, however it did not include the moving equipment I ordered (and the office was closed at the time, so I couldn't ask anyone about it). Despite several dispute claims through different avenues, Uhaul has failed to refund me the charges. The lack of equipment made the move extremely difficult, so this is rather frustrating.Evan T.
Erin was friendly and helpful. The only problem I experienced was external to the business. Thieves siphoned all the gas out of the vehicle and I barely made it to a gas station. This office may seriously want to consider locking gas caps.Richard S.
All was good!nathon B.